The SingaporeAir app offers you greater travel convenience from booking to boarding and beyond.
From the user experience to the personalised features, everything has been designed to be fast, intuitive and delightful to use.
More features will be progressively added in future updates of the SingaporeAir app, but here are some of the key functions you can enjoy now:
1. EXPLORE, BE INSPIRED AND GET THE LATEST DEALS ON THE GO
Get inspired to travel with our new city guides to the destinations we fly to. Browse fare deals to your favourite destinations, and share them with friends and family. Planning your next getaway has never been easier.
2. SEARCH, BOOK AND MANAGE YOUR FLIGHTS
With a faster and more full-featured interface, it’s much easier to book your next adventure or view details on your upcoming and past trips. You can now also use your miles, AliPay, or PayPal to reserve your flight, preferred seats, insurance and much more. After a few taps and swipes, you’ll be ready to sit back and relax.
3. SKIP THE CHECK-IN QUEUES
Breeze through the airport by checking in on your mobile for yourself and anyone else on the same booking. And to make it even simpler, you can download your mobile boarding pass to Apple Wallet and view it anytime.
4. MANAGE YOUR KRISFLYER ACCOUNT
Keep your important information close to you. Just log in once, and you’ll be able to track your KrisFlyer miles balance, transactions and PPS Value easily. PPS Club members can also connect to customer service representatives via PPS Connect*.
5. EXPERIENCE THE FUTURE OF FLYING
Find out what's playing on our award-winning KrisWorld inflight entertainment system, and create your personal play list on your iPhone or iPad. Lean back and launch your favourite movies, directly from your own phone/tablet, or view your flight’s path and progress**.
*This service is currently only applicable to registered PPS Club members with valid Singapore mobile numbers.
**This feature is available on A350 and selected Boeing 777-300ER aircraft.
- Miscellaneous bug fixes, updates and improvements
Ratings and Reviews
Very Slow App & Can’t Make Change To Family Name
The App is extremely slow, especially when one moves from one section to the other. Typically it takes 15 secs once you click on the “Next” button.
In the Check In section, 2nd page, it’s requested to Scan your Passport. Yet once done, the fields are not auto populated correctly. Also, one can’t change the Family Name, even though one can change First Name, why? As a consequence of some mismatch, I am not able to check in using the app.
Very frustrating experience.
Not intuitive on an iPhone 6S
Sorry but sad to say, trying to confirm and check in via the Singapore Airlines app wasn’t as simple as I thought it would be. The user experience, where touching and typing in your details was difficult and it kept on sending me back to the starting page. When I tried to type in my airline frequent flier program, in this case Krisflyer and my membership number, it kept on flashing red, saying that my membership doesn’t exist! This is so wrong because at the home page, my Krisflyer number is on the top profile page. So can Singapore Airlines pls look into this? For an organization that claims service as top priority, I think those who are in charge of this customer interface should really try it themselves. SQ Quality and a customers experience and first contact, in this case the app for check-in, should be top priority. Pls look into it and I do expect an answer. With regards
Not user-friendly and button layout doesn’t display properly
First of all, I love Singapore Airlines (SIA) and I think they provide top-notch customer service within the entire global airline industry.
I tried booking through the app, wanting to utilize some of the app-only promotion available for next year’s travel. But the booking system doesn’t allow me to reserve tickets unless I have sufficient Krisflyer Miles. Fine, I can just proceed with normal payment. But no, it doesn’t give that option at all. It kept asking me if I want to exit the booking page, and if I click yes it will take me back to first page and repeat the whole senseless procedure again. And no, the deal is not miles-only, in case you’re wondering.
Also, when I wish to search for flights, the Search button doesn’t display properly below it, and I cannot scroll down the page to reach and tap it. The layout is clunky.
Seriously, SIA, get your act together and engage proper app developers to get your app right. You’re missing out on a lot of potential customers if they find booking via app is a painful experience, like I did.
- Singapore Airlines Limited
- 167.8 MB
Requires iOS 9.3 or later. Compatible with iPhone, iPad and iPod touch.
English, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
- Age Rating
- Rated 4+
- © 2018 Singapore Airlines
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.