Get ready for a greater experience from booking to boarding and beyond with the SingaporeAir app.
From user experience to personalised features, our app is designed to be fast, intuitive and a delight to use.
More features will be progressively added in future updates, but here are some key functions you can enjoy now:
1. Explore, be inspired and get the latest deals on the go
Where to next? Discover the latest fare deals to your favourite destinations. Planning your next destination has never been easier.
2. Search, book and manage your flights
Search and book flights to your next getaway with Singapore Airlines or one of our many airline partners. You can now use your KrisFlyer miles, Apple Pay and Alipay to book your flights and preferred seats. Receive updates on your upcoming trips and pre-select your inflight meals and entertainment. After that, all you need to do is sit back and relax.
3. Skip the check-in queues
To prepare for your trip, stay updated on the latest entry requirements with our travel advisory. Skip the queues at the airport, check in and download your boarding pass* on our app before departure. Select your seats and browse our digital menu to see what’s served onboard.
If you are departing from Singapore Changi Airport, generate your baggage tags on our app* during check-in and track the status of your baggage. Simply scan your mobile boarding pass at the check-in kiosks to print your baggage tags and proceed to the automated bag drop counters to deposit your checked bag.
4. Manage your KrisFlyer account
Log in to your KrisFlyer account to keep track of your KrisFlyer miles balance and expiry, transaction statements and PPS value. PPS Club members can also connect with our customer support team via PPS Connect**.
5. Experience the future of flying
Find out what’s playing on our award-winning KrisWorld inflight entertainment system. Curate playlists on your app and pick up right where you last left off between flights, or view your flight’s progress***.
*Subject to regulatory requirements
**This service is currently only available for registered PPS Club members with valid Singapore mobile numbers
*** This feature is available on A350 and selected Boeing 777-300ER aircrafts
Please also note that by downloading the SingaporeAir app, you agree to the terms and conditions, including the privacy policy, which can be found at http://www.singaporeair.com/en_UK/terms-conditions/ and http://www.singaporeair.com/en_UK/privacy-policy/
KrisFlyer Miles Payment Option Missing on Mobile App
RoamingfeetQ
I’ve always appreciated the convenience of the Singapore Airlines mobile app, but recently, I encountered an issue while trying to book a flight. When I reached the payment page, I noticed that the option to use KrisFlyer miles to offset part or all of the payment was no longer available for flights operated by Singapore Airlines. This used to be a key feature that made the booking process easier for frequent flyers like myself.I’m unsure if this is a new change or a technical glitch, but it’s disappointing to see such a useful option missing. I hope this can be addressed in future updates, as it impacts the flexibility and convenience of using the app for flight bookings.
Developer Response
We apologise for the confusion caused by Pay with KrisFlyer Miles feature on our app. Please reach out to us directly at sq_mobile@singaporeair.com.sg. We’ll investigate this matter and find a solution for you.
Poor booking and redemption service
eastpoint513
I tried to book my SIA flight from Colombo to Singapore (booking ref FX7B4O) on 5 Jul 2026 for travel on 30 Aug 2026 and was waitlisted. The Krisflyer miles redemption offered was 19,000 for waitlisting compared to 41,000 miles for immediate redemption. I understand the airline would want to hold back on the promotional redemption to sell more tickets. I was advised on email to wait until 14 days before flight to learn if my booking was successful. This morning my waitlisted booking was cancelled and I had to redeem the same flight for 57,600 miles (booking ref DLZ5ZZ).As I had monitored the flight seating arrangement regularly since early July, I could see as a fact that there remained many unsold Econ standard seats (35-40) throughout my waitlisted period. Sorry for Singapore Airlines that there was hardly any sales for these seats during this 6-7 weeks. But I am also aggrieved that Singapore Airlines charged me 57,600 miles instead of the original 41,000 miles had I redeemed in full earlier, not to mention the waiting and lingering worry that tickets might be sold out while I waited for the waitlist to be fulfilled. Singapore Airlines should not have baited its customers to waitlist on promotional redemption terms and then not fulfil the promise, especially when there are plenty of tickets unsold. It leaves a very bad taste and this is certainly NOT “A Great Way to Fly”.
Poor design of your app
Mpppfhdjgl
Some passengers may not be aware that after selecting their seat, since it shows it has been selected and reserved, we may believe that the seat is reserved for us ONLY as it says “Reserved.” However, this reservation is not confirmed. To some people, a reserved seat may mean the seat is being held for that particular passenger only, hence we take it as “confirmed” which is not the case as I found out while trying to confirm/reserve my seat selection in Premium Economy with extra leg room. To my frustration and shock, while trying to check-in, I found out that my extra leg room seat reservation selection was now taken by another passenger! I then called the Krisflyer Reservation hotline and it was explained to me that the reservation has a window period. Please do not give us a window period to consider our seat selection as once we select the extra leg room seat, it means for sure we want it as we require the extra leg room. We will not change our mind. I did not know that it has a window period. Hence, I lost my seat. Do allow a pop up sentence to appear when we make a seat selection that the seat is not fully confirmed but only on hold for 24 hours. This then makes things crystal clear for us. Another point to note is that it is hard using your app. Keying in details is a problem. The cursor disappears suddenly, had to re-key in details, very frustrating. Checking-in via the app was another problem. It states we can key in either the flight number or booking reference number. Keying in the flight number was easier for me since I know the flight number but yet it did not accept the flight number until I keyed in the booking reference number. Then why state there that we can either key in the flight number or booking reference number? Thanks
App does not even open!
Laser upgrade geek
So so disappointing.. for a premium airline, the SQ app has consistently had issues and experience breaking bugs over the years, across both app software versions and multiple generations of hardware. The latest issue? Despite re-installing the app, closing all my other phone apps, and performing a hard reset of my phone, the SQ app can’t even load and automatically crashes. Please guys, develop an app which does not bring down the SQ brand. Hire the best developers and maintain the software with a dedicated dev team (certainly given your premium ticket pricing you should have the margins to do this) so you can maintain a consistent and positive user experience!
Developer Response
Hi there, thank you for reaching out and providing us with your feedback. Appreciate if you could email sq_mobile@singaporeair.com.sg with more details so that we can assist you. Thank you.
Bug fixes and performance improvements
Version 26.9.2
The developer, Singapore Airlines Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
Search History
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Singapore Airlines Limited
Size
265.8 MB
Category
Travel
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
iPad Requires iPadOS 17.0 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
Languages
English and 12 more
English, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Thai, Traditional Chinese
