UOB TMRW 4+

It is so hard and not user friendly while we are trying to do everything within mobile device.

1. False information on the prompt on invalid otp showing physical token while in real is user has no idea that token already digitalised. Wasting time on trying and only got to know the reason by calling hotline. Second, customer service is not helpful and force the user to do it digitally while the experience isn’t seamless. No other option given such as sent the address form via inbox and user can reply and send back. Sadly, only can do like era 80, physical copy by mailing or drop at bank 🙄

2. Entry point of mighty secure. In what scenario does the bank will think a customer will tap tat token yet they need to rmmb another password while their normal login is already can be use biometric login. I don’t find it is even helpful putting at the login page while still asking user rmmb password unless this apps is target to hr or admin while they dun need a login. Bt as a normal consumer, it is quite hidden to find the mighty secure. If without hotline help, i can’t even find it as it is more common behavior that customer will look in the apps after login

Dear user from oversea,

Thanks for taking the time to share your views and suggestions with us.
 
Your feedback helps us understand how to better improve and we will continue working to improve your experience!

We would like to address your 2 points separately. For the first point, we would like to investigate the soft token issue and provide a solution for you. Please contact us at helpme@uobgroup.com with the following details:

Device Model:
OS Version:
Mighty App Version:
Brief description of the issue:
Steps performed until you encountered the issue:
Date and Time issue happened:

For the second point, we would like to share the background of having Mighty Secure in our app. Mighty Secure is a digital security token embedded in your mobile device replacing SMS or SecurePlus Token One-Time Passwords (OTPs). As an additional precaution for your security, you will need to enter the Mighty Secure PIN when you are performing the following transactions:

- High risk transactions such as adding of payee or updating your mobile number
- High value transactions above your pre-defined limit

We value your feedback on the placement of the entry point to set-up Mighty Secure. We have brought this point up with our team and will continue working hard to improve your online banking experience!

UOB Mobile and Digital Team

As far as usability and stability goes, this app is much better than that of some other major banks in Singapore; no critical flaws to report. However it would be much more useful for a banking app to have features that help the user track the money going in and out of their accounts than other frankly superfluous frills like dining recommendations. For example the type of notifications given by the app are not user-customizable. The user is frequently spammed by repetitive and unnecessary warnings about scams, phishing, SMS notifications etc - i.e. messaging that the bank deems necessary even though the user may disagree; but the user is unable to even set simple but useful notifications triggered by certain types of debits or credits to the account. For example, it should be possible for the user to request a notification every time there is an inbound transfer to the account—of any type, not just via PayNow; or e.g. for a notification to be triggered every time there is a deduction above a user-specified threshold. This allows the user to receive push notifications for important changes to the money in the bank account, which after all is the CORE function of a bank account and any tool or app for managing said bank account.

Dear User



Your feedback is important to us. Thanks for taking the time to leave us with your kind words. We've brought your feedback up to our Product team. We will continue to work hard to bring you a simple, easy and personal banking experience.



If you require further assistance or would like to provide more feedback, please contact us at helpme@uobgroup.com and include 'App Store Review: the_original_p2s' within the email title for our team to easily identify your email to this review.



UOB TMRW Team

It’s so simple to navigate. The product team has put in effort to understand the user journey. Very focus and targeted for nearly all the functions. Remove all the unnecessary buttons, links etc. Especially when it comes to making payment, this app has made it so simple for someone to move money from source to destination. It’s so brilliant. The “red” bank should learn and evolve.

Their customer service is awesome. The staff and the back counter, over the phone is so helpful and patience. But most importantly their banking knowledge knowing what exactly the customers need.

Is this app the best? No. There are many improvements that still can be improved. But for now they have surpass my expectation! Well done!

Dear James

Thanks for taking the time to leave us with your kind words. We will continue to work hard to bring you a simple, easy and personal banking experience.



If you require further assistance or would like to provide feedback, please contact us at helpme@uobgroup.com and include 'App Store Review: jameshoty' within the email title for our team to easily identify your email to this review.



UOB TMRW Team