First Tech Federal CU

Name: First Tech Federal CU
Rating: 4.7 (36228 reviews)
Author: First Technology Federal Credit Union

Finance

Free · Designed for iPad

36K Ratings
Ages

4+
Years
Category

Finance
Developer

First Technology Federal Credit Union
Language

EN
English
Size

170.9
MB

Put a First Tech branch in your pocket. Stay connected to your finances 24/7 with the First Tech app. • Deposit checks • Pay bills • View your account balances • Check your transaction history • Transfer funds • Send Money with Zelle(SM) • Manage Cards • Pay First Tech loans • Find a First Tech branch • Locate any ATM in the country • Contact us at the touch of a button

Ratings & Reviews

4.7

out of 5

36K Ratings

Good but not great
09/12/2017

JazzSoul
I've been using this mobile banking app for over three years now. I can do whatever I need to do re: banking, but this latest version seems a step or two backwards. Previous versions let one use touch ID to login. That's gone now. REALLY WANT then to bring Touch-ID login back!!! Previous versions of the mobile deposit feature worked really great! You entered your details, manually snapped a picture of the front and the back of the check, making sure you had all four corners within the boundaries of the picture, and Bingo! Your deposit was in. This version automatically snaps the pictures when it thinks the four corners are within the boundaries. You'd think that would be a good idea, but actually it's a lot harder to work with, and a lot harder to get an acceptable picture. Sometimes newer isn't really better.
Good but not great
09/12/2017

JazzSoul

I've been using this mobile banking app for over three years now. I can do whatever I need to do re: banking, but this latest version seems a step or two backwards. Previous versions let one use touch ID to login. That's gone now. REALLY WANT then to bring Touch-ID login back!!! Previous versions of the mobile deposit feature worked really great! You entered your details, manually snapped a picture of the front and the back of the check, making sure you had all four corners within the boundaries of the picture, and Bingo! Your deposit was in. This version automatically snaps the pictures when it thinks the four corners are within the boundaries. You'd think that would be a good idea, but actually it's a lot harder to work with, and a lot harder to get an acceptable picture. Sometimes newer isn't really better.
It used to be better
02/07/2021

Irishspongebob
I’ve been using this app for about three years. I’ve never had a single issue until they updated their app and removed the feature to make a principal payment. Why would you update the app and remove a feature? That seems counterintuitive. Anyway, the app says that I can make an extra payment if I want, but depending on my loan depends on if it’s applied to the interest or the principal. It doesn’t give any more details on that. It also says to call their helpdesk if you’d like to make a principal-only payment. That defeats the convenience of having the app if I’m going to have to call each month to pay down the principal. When I call, whether it’s in the morning or afternoon, the hold time is ridiculous. I was on hold for almost 30 minutes before I had to hang up to take care of other things. To add insult to injury, the prerecorded voice over while on hold tells me to use the app to make things quicker and more convenient. That is just frustrating. I can’t be waiting on the phone for so long to do something that took 10 seconds on the app. This is excruciatingly annoying. Please update the app and bring back the feature to make principal payments towards your loans.

Developer Response
Thank you for the comment and I’m sorry to hear the issues you’ve had since the removal of the principal only payment option. We are working to bring this feature back to the app and desktop online banking. However at this time we do not have an ETA. I also wanted to let you know that I’ve submitted your feedback regarding the hold time message you received while attempting to reach us by phone to our Contact Center leadership team to review.
It used to be better
02/07/2021

Irishspongebob

I’ve been using this app for about three years. I’ve never had a single issue until they updated their app and removed the feature to make a principal payment. Why would you update the app and remove a feature? That seems counterintuitive. Anyway, the app says that I can make an extra payment if I want, but depending on my loan depends on if it’s applied to the interest or the principal. It doesn’t give any more details on that. It also says to call their helpdesk if you’d like to make a principal-only payment. That defeats the convenience of having the app if I’m going to have to call each month to pay down the principal. When I call, whether it’s in the morning or afternoon, the hold time is ridiculous. I was on hold for almost 30 minutes before I had to hang up to take care of other things. To add insult to injury, the prerecorded voice over while on hold tells me to use the app to make things quicker and more convenient. That is just frustrating. I can’t be waiting on the phone for so long to do something that took 10 seconds on the app. This is excruciatingly annoying. Please update the app and bring back the feature to make principal payments towards your loans.
Developer Response 02/08/2021
Thank you for the comment and I’m sorry to hear the issues you’ve had since the removal of the principal only payment option. We are working to bring this feature back to the app and desktop online banking. However at this time we do not have an ETA. I also wanted to let you know that I’ve submitted your feedback regarding the hold time message you received while attempting to reach us by phone to our Contact Center leadership team to review.
Needs a bit of work
12/22/2019

danadelion
Overall, I love this app, it’s super easy to do my banking with, and I love the new snapshot screen! I also have 2 issues: The first is that the snapshot screen ALWAYS tells me I have 1 new notification awaiting my attention, and when I click on that I have to log in and it takes me straight to my regular banking screen and there are no notifications that I can find. It’s probably just my monthly statement or something, but it bugs the crap out of me. Second, the check deposit feature has an extremely hard time focusing on checks now, and constantly asks me to put the check on a darker background. It works eventually, but takes about 10 minutes. With me trying the check on different surfaces. Anyways, great app, just needs a bit of fine tuning!
Needs a bit of work
12/22/2019

danadelion

Overall, I love this app, it’s super easy to do my banking with, and I love the new snapshot screen! I also have 2 issues: The first is that the snapshot screen ALWAYS tells me I have 1 new notification awaiting my attention, and when I click on that I have to log in and it takes me straight to my regular banking screen and there are no notifications that I can find. It’s probably just my monthly statement or something, but it bugs the crap out of me. Second, the check deposit feature has an extremely hard time focusing on checks now, and constantly asks me to put the check on a darker background. It works eventually, but takes about 10 minutes. With me trying the check on different surfaces. Anyways, great app, just needs a bit of fine tuning!
Technology Progressive
01/21/2018

TheRubyEffect
First Tech customer service, ease of account funds management, and low/no fee structure is absolutely why I continue to bank here and refer those who will appreciate this experience. However, it is painfully obvious that, for an institution with Tech in the name, there is a lack of funding to upgrade online banking, mobile banking (which has a basic connection with their website service), and API connections to worthwhile third party services and support for enhanced account management and features. This is hard to accept as a very technology dependent person operating a business that also relies heavily on this. Their mobile app and website have seen some useful upgrades, but it’s no where near the capabilities of their big corporate counterparts. Perhaps we need to support our bank with a KickStarter campaign. Whatever it takes to get their online systems as amazing as their in person service.
Technology Progressive
01/21/2018

TheRubyEffect

First Tech customer service, ease of account funds management, and low/no fee structure is absolutely why I continue to bank here and refer those who will appreciate this experience. However, it is painfully obvious that, for an institution with Tech in the name, there is a lack of funding to upgrade online banking, mobile banking (which has a basic connection with their website service), and API connections to worthwhile third party services and support for enhanced account management and features. This is hard to accept as a very technology dependent person operating a business that also relies heavily on this. Their mobile app and website have seen some useful upgrades, but it’s no where near the capabilities of their big corporate counterparts. Perhaps we need to support our bank with a KickStarter campaign. Whatever it takes to get their online systems as amazing as their in person service.

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4018.0.1

09/30/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Copyright

Developer Website

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First Tech Federal CU

Finance

Ratings & Reviews

What’s New

Version 4018.0.1

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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