VRBO doesn’t let you edit a review you no longer agree with because the host did something to change your mind. Okay. But I should be able to withdraw, remove, or delete it easily, right? Wrong. You have to call or email customer service and in my case I talked to one representative that closed my case after I sent text screenshots between me the guest and the property host. Was told by a second and third representative that my request has to go to a special customer service committee for review of my review that I should be able to simply remove myself. Not asking to edit it. I’m wanting it removed entirely. It shouldn’t take an act of Congress to simply remove a rating and review of a property when circumstances change and when that review is no longer consistent with your experience with the property and the host and it was over generous to an ungrateful host who asked you to give them a five star rating to help boost their views and you do even when it wasn’t deserved but you thought they were nice yet didn’t return the favor when they rated you. You should be able to at least not help increase their property visibility, enabling them profit off your review when they may be hurting your chances with the next host by their unfair rating. Care about guests that book through your site instead of just the hosts! Not happy with VRBO. My telling you to take my words down becauseI don’t want them there should be all you need to take a rating/review down, not acommittee review. Irrational.

The condo is on beautiful grounds; there are sidewalks all around the fenced complex to sit by the water or explore. Great pool with view and hot tub. It is very close to the beautiful Fajardo beaches and not far from the Kiosks which are right on a fun beach. Then a little farther is Old San Juan which is worth a visit. Great location to El Yungue National forest. Call restaurants before you go; yelp is not updated. El Cayo is the restaurant right across the waterway from the balcony, but it’s all outside and it was excessive heat when we were there. The brown building straight across from the bay side windows is also great and right on the water, Sabalos Marina Grill. Note that there is a cooler bag in the apartment for groceries or take out. The grocery stores, Walmart, and other, do not have free bags, they’re 10 cents so we took our own plastic bags in. As a matter of fact, we left 2 clean sturdy Walmart bags in the cooler for the next renter. Also, there are styrofoam plates, coffee filters, napkins, paper towels, stuff for dishes and showers. We took a bar of soap and you have to buy your next rolls of toilet paper. Really nice light bright apartment with Amazing views of the mountains and the marina and out to the ocean with islands in the distance from the windows and balcony. The AC units are very cooling- quickly; although you want to turn them both off before going on the balcony. If you open the front door vents and the marina side windows, the cross breeze is nice. Great experience and great apartment / condo complex to come home to.

I rented a cottage on a lake (and I’m am headed there now) This is a vacation for our family which includes 5 children, 5 and under! I started calling 3 weeks ago to get info about what is included so we have a clue what to bring! NO ONE EVER GOT BACK TO ME!!!!! I paid VRBO a fee of almost $700 to handle my rental and they couldn’t even return a phone call, text message or email !!! They also use a 3rd party company called EVOLVE… they r even worse to deal with because they blame VRBO for not getting the proper info to me !!!! My $8,400 vacation rental is turning into a nightmare before we even get there !!!! STAY AWAY, they’re promises r completely false !Update- We arrive at the rental, find the deck and lake front unkept like no one had knew we coming. The inside seemed OK, the beds were made at least, we wanted to get some drinks and head to the water but found 1 bag of frozen ice cubes, no ice maker or even ice cube trays to make our own! At dinner we brought steaks for our first night went to set the table and there were only 4 dinner plates (this rental slept 14) and only 3 steak knives ! The handle to the main bathroom shower kept falling off! We bought ice good disposable plates shared knives was careful in the shower and had an as good of a vacation as we could. This property was not even close to what was advertised, and when I called when we got home to at least get a refund of my service charge I was hung up on, put on hold until I got a recording saying they were closed or promised a call back once they looked into it but never received one ! STAY AWAY !

I’ve liked the app until hosts started using Travelnest on their behalf. I haven’t directly spoken with the host yet, but I have gone back and forth with Travelnest far too many times on their behalf. The payment wasn’t working, the booking wasn’t working, Travelnest’s system wasn’t working. I initially spent 2 hours the first day going back and forth; I spoke with Vrbo customer support, Travelnest customer support AND my banking all to pay for one night. Live chat wasn’t working, the system when I called wasn’t either. It wouldn’t recognize my reservation ID because it was pending forever. Then it did recognize, then it didn’t again. I had to call the customer support number that I found on Google, hit the 1st option under “Host” because the info I had wasn’t getting me past it. They didn’t recognize my card, my reservation, etc.—Then my party wanted to add a 2nd night - which should’ve been easier. I did a survey yesterday, where the agent’s help made up for all the negatives - helping me feel better about it. Today, I had emails and calls left & right again. To the point where I went over my international call limit - because Travelnest is based in London & even the payment was different. Adding a 2nd night lead to Travelnest calling me, me calling them, them sending a 2nd payment link that only said booking details and that I paid in full when I didn’t yet. I’ve been more than happy to do everything that was needed but far too many agents were not in the loop. Which lead to my frustrations on having to explain everything over again.