By far the worst app I have ever used by far—by like 100%. every time they update the app, it gets worse and it seems like they are not really listening. it’s supposed to be the case that this app company they hired makes apps for other large or common cafés or shops, but that doesn’t make sense at all. since they took over it has not only NOT worked, it’s been the most emotionally painful experience when you’re trying to create a routine of convenience in the morning. It does not apply rewards. They took rewards away; if this is supposed to be a customer centric app, it’s by far the worst thing I’ve ever used and again continues to hurt even the brand of Press Coffee. they have this hashtag about no such thing as bad press, and that is absolutely false. there’s tons of bad press and this app is awful. they’re lucky that the actual physical location has a bunch of great people because this app experience, if I were somebody who wasn’t from here and already known about the coffee, I wouldn’t go through the trouble. If I could give this app a negative score I would. And even that would be an understatement. Hire a new development company 🚮

This is the 3rd time *This* year that Press has changed their app, and each iteration has been worse than the last. My previous Press account from almost 10 years ago is now gone (along with reward points) because it used my Apple ID to log in. I can’t create a new account because my number is already on file. When I have successfully used the app, my order doesn’t print at the shop now and I have to show them my order to have them make my drink, which defeats the purpose of having an app. Press has continuously tried to save money by constantly switching to new and cheaper platforms and now it has become untenable. I will probably continue to get coffee here on the weekends occasionally but it can no longer be my daily coffee shop

Ever since they updated the app, I’ve had nothing but problems. I’m so sad because I absolutely love the coffee. But at this point, it’s causing me to be late to work every time I have to mess with it redo something or I get there and my order didn’t go through. So then I have to wait longer. So now I just have to go to Starbucks. I don’t want to because I now realize that their coffee. Lol, but I never have a problem with their app, and I need to get to work on time. If you guys fix the app, I will gladly come back.. Please please please please please fix the app.🙏🏼

The new app is terrible. It works slowly, and placing an order now takes much more time than before. Previously, the nearest location was determined automatically, and placing an order took just three taps. Now you have to enter zip codes and press a thousand buttons just to order a latte. The interface is inconvenient. Bring back the old version!