NYU Wellness Exchange

Name: NYU Wellness Exchange
Rating: 3.2 (30 reviews)
Author: Morneau Shepell Inc

Health & Fitness

Only for iPhone

Free · Designed for iPhone

30 Ratings
Ages

4+
Years
Category

Health & Fitness
Developer

Morneau Shepell Inc
Language

EN
English
Size

82.9
MB

iPhone

Created by clinical and cultural experts, The Wellness Exchange app helps NYU students succeed by providing easy access to extensive health resources. Students can access the app anytime, anywhere to connect with a professional who speaks their language and understands their culture. It’s available worldwide in six languages (English, French, Korean, Simplified Chinese, Arabic, and Spanish). The app is free to download and helps students gain support around physical and mental health challenges: • Call or chat with a professional 24/7 who can help address concerns, including medical issues, academic stress, depression, anxiety, alcohol and other drug dependence, sexually transmitted infections and eating disorders. • Read interesting articles and watch videos on a range of health topics, produced specifically for busy students. Download today to discover what The Wellness Exchange app can do for you.

Ratings & Reviews

3.2

out of 5

30 Ratings

Ridiculous
09/08/2019

diovnllun
Conversations via chat cut off after two hours. I’m suicidal and I had to end my conversation with a representative I’d been talking things through with for two hours because of the app’s programming. Won’t be contacting the almighty and revered Wellness Exchange ever again

Developer Response
We are sorry to hear you got disconnected and would like you to know that there is no time limit for chat; however, clinical assessments dictate the amount of time a clinician spends with an individual. Due to patient privacy, feedback about clinical services should be provided to the Student Health Center Patient Advocate at health.feedback@nyu.edu.
Ridiculous
09/08/2019

diovnllun

Conversations via chat cut off after two hours. I’m suicidal and I had to end my conversation with a representative I’d been talking things through with for two hours because of the app’s programming. Won’t be contacting the almighty and revered Wellness Exchange ever again
Developer Response 09/11/2019
We are sorry to hear you got disconnected and would like you to know that there is no time limit for chat; however, clinical assessments dictate the amount of time a clinician spends with an individual. Due to patient privacy, feedback about clinical services should be provided to the Student Health Center Patient Advocate at health.feedback@nyu.edu.
This app is a joke
10/02/2019

Jajfoajsianzn
As someone with depression & anxiety I thought this would really help me - NOPE boy was I wrong. During an anxiety attack I tried to use it for the first time. 5 hours of waiting - talked to 4 representatives all told me to wait for them to connect me to a specialist and only to be disconnected cus of the stupid app mechanism/ manually (it shows that the person logged out of chat).The idea of the app is a really good and could really benefit a lot of people - but its poor execution and design just makes it pointless and counter-productive :( caused me MORE stress. Please have it work like it’s advertised or just take it down.

Developer Response
Hi,We are sorry to read about your experience. However, we would like you to know that it is not technically possible to wait 5 hours in a chat session. Thus, unfortunately, your session probably timed out due to either toggling away from the open chat window or backgrounding the app. If you would like to provide specific details about your case, please email health.feedback@nyu.edu. We would be happy to support you, but we believe that the App Store is not a confidential method of communication for discussions containing personal health information.
This app is a joke
10/02/2019

Jajfoajsianzn

As someone with depression & anxiety I thought this would really help me - NOPE boy was I wrong. During an anxiety attack I tried to use it for the first time. 5 hours of waiting - talked to 4 representatives all told me to wait for them to connect me to a specialist and only to be disconnected cus of the stupid app mechanism/ manually (it shows that the person logged out of chat).The idea of the app is a really good and could really benefit a lot of people - but its poor execution and design just makes it pointless and counter-productive :( caused me MORE stress. Please have it work like it’s advertised or just take it down.
Developer Response 11/04/2019
Hi,We are sorry to read about your experience. However, we would like you to know that it is not technically possible to wait 5 hours in a chat session. Thus, unfortunately, your session probably timed out due to either toggling away from the open chat window or backgrounding the app. If you would like to provide specific details about your case, please email health.feedback@nyu.edu. We would be happy to support you, but we believe that the App Store is not a confidential method of communication for discussions containing personal health information.
Do not recommend
12/05/2018

lim0usines
I tried to test out NYU Wellness Exchange and I was disconnected twice on purpose (I can see that the other person ended the chat) and this was right after asking me a few survey questions both times. My guess is they try to ask people survey questions so that it “counts” and NYU Wellness Exchange feels like they’re having some tangible impact. No mention of a counselor whatsoever and it was very displeasing and disheartening, and my sympathy goes out to those who actually do need help and aren’t able to get the help they need because NYU Wellness Exchange is whack

Developer Response
Hi lim0usines – Thank you for using our app. We're sorry about your experience. We’ve fixed some bugs and improved service stability. Please note, for security purposes, switching out of the App could cause automatic termination of your chat session. If you would like to provide more detailed information to us, please contact us at wellness.exchange@nyu.edu.
Do not recommend
12/05/2018

lim0usines

I tried to test out NYU Wellness Exchange and I was disconnected twice on purpose (I can see that the other person ended the chat) and this was right after asking me a few survey questions both times. My guess is they try to ask people survey questions so that it “counts” and NYU Wellness Exchange feels like they’re having some tangible impact. No mention of a counselor whatsoever and it was very displeasing and disheartening, and my sympathy goes out to those who actually do need help and aren’t able to get the help they need because NYU Wellness Exchange is whack
Developer Response 03/28/2019
Hi lim0usines – Thank you for using our app. We're sorry about your experience. We’ve fixed some bugs and improved service stability. Please note, for security purposes, switching out of the App could cause automatic termination of your chat session. If you would like to provide more detailed information to us, please contact us at wellness.exchange@nyu.edu.
Effective and easy to navigate!
09/11/2019

argrad_nyu
Great app that allows seamless and easy communication with NYU’s wellness exchange.

Developer Response
Hi there! Thank you very much for your feedback. Your kind words encourage us greatly.
Effective and easy to navigate!
09/11/2019

argrad_nyu

Great app that allows seamless and easy communication with NYU’s wellness exchange.
Developer Response 05/17/2022
Hi there! Thank you very much for your feedback. Your kind words encourage us greatly.