Newrez

Name: Newrez
Rating: 4.9 (39972 reviews)
Author: Newrez LLC

Finance

Free · Designed for iPad

40K Ratings
Ages

4+
Years
Category

Finance
Developer

Newrez LLC
Language

EN
English
Size

70.1
MB

Newrez. Your investment, our commitment. The Newrez app puts your mortgage in your hands. Easily manage your loan, make payments, and access important documents, all in one secure place. Download the Newrez app to: View a snapshot of your current loan, including balance, recent activity, and payment details Make a one-time payment, schedule recurring payments, or edit autopay anytime View your escrow breakdown and see where your escrow money goes Download tax documents, including your 1098 tax form Access statements and important loan documents Track your loan status from application through funding Who is Newrez LLC? Newrez is a leading mortgage company that combines mortgage origination and servicing to provide a customer-first journey and help our customers make smart moves throughout the lifetime of their mortgage loans. Differentiated by its origination platform, the company provides customers with unparalleled lending options to purchase and refinance. Its servicing business services loans on behalf of Newrez customers and includes third-party servicing brand, Shellpoint Mortgage Servicing. Founded in 2008, Newrez is headquartered in Fort Washington, Pennsylvania and is a member of the Rithm Capital family of companies. More information is available at https://www.newrez.com/ NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit https://www.newrez.com/licensing-disclosure-information/

Ratings & Reviews

4.9

out of 5

40K Ratings

No problems here
01/11/2024

Tripp25
I see a lot of negative reviews, and I can understand their frustrations. But my experience with New Rez has been nothing but positive. They bought my mortgage a couple of years ago and I’ve been using the website to make payments and track my information. I’ve had to call customer service once for a mistake I made, and they handled it quickly and effortlessly. I downloaded the app today and made a payment here instead of on the website and had no issues at all with login or navigating. I give the app, company, and website 5/5 because it has all been flawless for me. I guess I should consider myself one of the lucky ones.
No problems here
01/11/2024

Tripp25

I see a lot of negative reviews, and I can understand their frustrations. But my experience with New Rez has been nothing but positive. They bought my mortgage a couple of years ago and I’ve been using the website to make payments and track my information. I’ve had to call customer service once for a mistake I made, and they handled it quickly and effortlessly. I downloaded the app today and made a payment here instead of on the website and had no issues at all with login or navigating. I give the app, company, and website 5/5 because it has all been flawless for me. I guess I should consider myself one of the lucky ones.
Avoid this company at all costs
03/04/2023

ChvyVele
Avoid this company at all costs. My house came close to burning down the day after Christmas and my family has been out of our home since then (2 months at this point). Despite having all documentation from my insurance company and my contractor, and the insurance company already sending me a check to complete repairs, NewRez continues to treat me like a criminal with intent to commit fraud. Our repairs work is in progress but NewRez is holding the check for my insurance claim of over $100,000. Every time I contact them I'm told a different process, a different set of documents they need, there's no trust or consistent messaging. They're telling me they want to perform inspections periodically to disperse my own money to complete repairs. Each inspection from the initiation of a request to paying out additional funds can take as many as 3 business weeks. Their customer service has no urgency or empathy. In the meantime they expect me to pay out of my own pocket or pause work despite the money sitting there waiting to be paid out to the contractor. Absolutely unacceptable, do not bring any of your business to this company.
Avoid this company at all costs
03/04/2023

ChvyVele

Avoid this company at all costs. My house came close to burning down the day after Christmas and my family has been out of our home since then (2 months at this point). Despite having all documentation from my insurance company and my contractor, and the insurance company already sending me a check to complete repairs, NewRez continues to treat me like a criminal with intent to commit fraud. Our repairs work is in progress but NewRez is holding the check for my insurance claim of over $100,000. Every time I contact them I'm told a different process, a different set of documents they need, there's no trust or consistent messaging. They're telling me they want to perform inspections periodically to disperse my own money to complete repairs. Each inspection from the initiation of a request to paying out additional funds can take as many as 3 business weeks. Their customer service has no urgency or empathy. In the meantime they expect me to pay out of my own pocket or pause work despite the money sitting there waiting to be paid out to the contractor. Absolutely unacceptable, do not bring any of your business to this company.
Nonfunctional app AND company
08/18/2023

Mayx2Bayx2
I ended up getting stuck with this horrible company after my mortgage was sold. In several months of attempting to just pay my mortgage payment, I have literally never been able to use this app or the company website to pay. Every single time I have attempted to use this app, I get stuck on some random login screen which will not allow you to type anything or navigate elsewhere. I have to turn my phone off to leave the nonfunctional login screen. Then, if I do that, my loan information is GONE every time. I must then re-enter EVERY last minute detail of my loan in order to add my mortgage back into my account, but even then, I have never not once been able to just make a payment. You’d think this “company” had an interest in receiving money but they definitely don’t! The only pages I have NO trouble with are the ones that are asking me to apply for more loans! This company could not possibly try any less. Don’t bother trying to download or use this app because NewRez is an evil company.

Developer Response
Thanks for your feedback! We’re sorry to hear you’ve had difficulties with our app. Please e-mail us at MobileSupport@newrez.com with your contact information so we can help you.
Nonfunctional app AND company
08/18/2023

Mayx2Bayx2

I ended up getting stuck with this horrible company after my mortgage was sold. In several months of attempting to just pay my mortgage payment, I have literally never been able to use this app or the company website to pay. Every single time I have attempted to use this app, I get stuck on some random login screen which will not allow you to type anything or navigate elsewhere. I have to turn my phone off to leave the nonfunctional login screen. Then, if I do that, my loan information is GONE every time. I must then re-enter EVERY last minute detail of my loan in order to add my mortgage back into my account, but even then, I have never not once been able to just make a payment. You’d think this “company” had an interest in receiving money but they definitely don’t! The only pages I have NO trouble with are the ones that are asking me to apply for more loans! This company could not possibly try any less. Don’t bother trying to download or use this app because NewRez is an evil company.
Developer Response 10/28/2024
Thanks for your feedback! We’re sorry to hear you’ve had difficulties with our app. Please e-mail us at MobileSupport@newrez.com with your contact information so we can help you.
Worst mortgage company and app
10/21/2023

Tired4211
Absolute worst experience by far! We should have a say in who our mortgage is sold to!! We have never had an issue, we never missed a payment, all was perfect. Then we got a letter saying that we were moving to newrez and if we were on autopay that nothing will change and all info would transfer seamlessly. NOT!!! We were on autopay, the money was never taken out. Checked the newrez app and it said nothing was set up!!! So now we missed a payment. Then I added the bank info but missed A SINGLE NUMBER and they charged me a fee for being late and for NSF! I called, emailed, and chatted and they refused to remove it. Now three years in with newrez, they still wont let us set up autopay. Customer service is TERRIBLE. Management is TERRIBLE. I hate this company. Thought seriously about refinancing just to get away from them!!!RESPONSE: I received an email from them asking for more information and my phone number. But no way to respond to them. What. Information. Do. You. Need???? And how I get it to you???

Developer Response
May we have more information regarding the situation and your phone number so we can help with your concerns.
Worst mortgage company and app
10/21/2023

Tired4211

Absolute worst experience by far! We should have a say in who our mortgage is sold to!! We have never had an issue, we never missed a payment, all was perfect. Then we got a letter saying that we were moving to newrez and if we were on autopay that nothing will change and all info would transfer seamlessly. NOT!!! We were on autopay, the money was never taken out. Checked the newrez app and it said nothing was set up!!! So now we missed a payment. Then I added the bank info but missed A SINGLE NUMBER and they charged me a fee for being late and for NSF! I called, emailed, and chatted and they refused to remove it. Now three years in with newrez, they still wont let us set up autopay. Customer service is TERRIBLE. Management is TERRIBLE. I hate this company. Thought seriously about refinancing just to get away from them!!!RESPONSE: I received an email from them asking for more information and my phone number. But no way to respond to them. What. Information. Do. You. Need???? And how I get it to you???
Developer Response 10/20/2023
May we have more information regarding the situation and your phone number so we can help with your concerns.

We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly. Thanks for using our app!

Version 4.8.0

6d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- Usage Data
- Diagnostics