I went through two therapist. The first one was fine but she kept canceling and she said she’ll call me back to reschedule and never did. The second one was just rude. She contacted me at 8 at night pressuring to confirm for the appointment when it wasn’t time yet. When I ask her to please contact me during normal hours, not only she snapped at me, she said she’s dropping me as a client. You’re expecting someone to help you? Don’t Plus that got issues with billing and they tried to charge me instead of waiting for my insurance to come through. Do not use them. You’re better off using better health or find something in your area to help you.

SonderMind came in clutch when I was struggling really bad with anxiety and needed to talk to someone asap - and couldn’t get in with my therapist locally. Signed up, filled out the paperwork and scheduled an appt asap. My issue is with the billing and customer service. I’ve worked in customer service before - I know how it goes. The customer service here is almost non existent. If you need help or have questions, prepare to not be answered or helped. They make it almost impossible to find a phone number to call and with emails, it takes them days/weeks to respond. Even then, they don’t answer your questions or help you. As far as billing goes, they seemed to have approved my insurance and started treatment immediately; I saw the bills going to my insurance and everything looked fine. It wasn’t until 7 months later, that I started getting billed by SonderMind, and they’re billing me 4 times a month. They said they emailed me - but you’re allowed to create an account with Apple ID, which created a unknown email address that you can’t access, and I’m assuming that where the email went and I haven’t and never got it. When dealing with a client, which I’m assuming most of their clients are struggling in some capacity, you would think that they’re back end processes would be more thoughtful and ironed out - and it’s not. They just added another stressor to someone already struggling.

I used Sondermind a few years ago and at that point in time it was fine. They took my insurance, my therapist was good, and it wasn’t too expensive for me to afford (because they took my insurance). I took a little break which ended up being a year or two and when I came back to this app it all went down the drain. First of all the therapist I got matched with sucked, our sessions were supposed to be 30 minutes and none of them went over 10. On our third meeting she had completely forgotten we had any sessions together at all, didn’t even remember my name. Ignoring all of that though while I was making appointments I made sure to check that Sondermind still took my insurance which it seemed like they did. Fast forward a few months and all of a sudden they’re trying to charge me $685. I was so confused because my appointments before weren’t even $100. I had talked with a therapist 3 times and that’s how much they’re trying to charge me. They failed to disclose to me that they didn’t take my insurance anymore until after I had taken 3 sessions. If I knew they were going to try to charge me that much I wouldn’t have scheduled any appointments through this app. They didn’t email me that they didn’t take my insurance until months after I had already stopped going to see the therapist so imagine if she was actually good and I kept going to her. This app is a complete scam and they just want to drain you of every last penny they possibly can.

I downloaded this app as it was recommended to me by a friend (plot twist: got recommended the wrong app) and so far it’s been a mess. I made an account and saw I was “matched” with therapists, so I skimmed through the whopping total of 8 providers the app gave me. None of them were relevant to what I was seeking therapy for; one of them specialized in PPD and motherhood and I don’t even have kids. I tried to view other therapists, but it literally would only let me view the 8 therapists the app “matched” me with. My biggest issue though I have is that the app automatically sent my information to those therapists I was “matched” with, so now I’m getting text messages, phone calls, and in-app messages to set up appointments when I never even wanted to see these providers nor are they relevant to anything regarding what im seeking therapy for. So obviously, I got overwhelmed. I went to delete my account, it seems fairly simple and straight forward to do as the button that says “delete my account” is easy to find. But, surprise, the app won’t let you delete your account! No matter what choice I selected on why I’m deleting my account, it still stands and I just get a message saying “Thank you!” every time I try to delete my account. So yeah. Overall this has not been my cup of tea. Happy for those that are happy with this platform but if you’re new to therapy like I am this is not the best place to start. I rated the app a 2/5 because I did enjoy the app interface and accessibility of it, but everything else is a nightmare.