I have been with Provident Bank for a quite a few years. The company I used to work for used to jump around bank to bank. If you got a paper check and didn’t have an account, they would charge an enormous amount to cash the check even though they were making a lot of money processing paychecks. Finally, my company found Provident Bank and have been with them ever since. I have since retired and moved out of state and still keep my Provident Bank account. After my retirement income is direct deposited I then transfer some of it to a bank in my state. I choose to do this as I don’t live any other bank as much as I love Provident! You go through the drive-through and the 2nd time there they already know your name & your face. I asked them if they were using something to identify you, and they were not! I find this rather amazing! I once got scammed out of $50 with somebody using my granddaughter’s Facebook Page. Within hours, I called them on their 24 hour service, they contacted Venmo and stopped this transaction and hopefully shut down the scammer! I didn’t lose dime! Awesome people! With the Internet & debit card I have access to my money always! Every person in the Flemington branch is personable, and nice & they treat you very well! You also get interest on your account & may also have your ATM fees refunded! Great bank, I just wish Provident Bank was in EVERY State!

I love it!!!…in Agreement with some of the other Positive Reviews , The Bank Gave us A Notice when you go to your Account at the Bottom of the Page…stating that there will be a New App coming you can Go to your App Store and download the New App, So I don’t understand the : They Never Told us about the New App….it’s been sitting in the front of your website Banking for the Last Two month’s ,…Steve wonder Can see it.. 👀 so I don’t understand the Miscommunication Or The Misinformation That the bank didn’t inform you, I Just download the new Provident Banking App Which I should have Done Two Month’s Ago and It’s Improved far Better than the Old App..

Its annoying enough there was no warning of a NEW APP , just an update . but the fact my account somehow does not work anymore yet im unable to register a new account is what's actually pis*ing me off . how am i supposed to cash my checks or do anything related to my bank account if i cant even get past the login screen !?! did they not think beforehand on how everything would run , because honestly from these reviews no one is happy with this app , its just so inconvenient . it really shows a lot about this business since they arent doing anything at all to fix it asap , i guess they dont care since it doesnt affect them . the old app may have been bland and didnt have many features , but at least i could check my account balance . and by the way , if your app isnt even gonna let me access my account , at least be open longer on saturdays so i have some way of depositing money . thanks for nothing , shoulda signed up with chase bank .

This bank is terrible, they are behind all the other banks in everything. The app is ok but things take forever to drop off; the website is a joke and keeps taking me around in a circle because apparently my iPhone is too advanced for their website from the 1900s so I cannot sign in. And their customer service phone line is another joke; they’re closed by 8 I believe and on Saturday’s by 2 so if you need them outside of those times, oh well and when you do get through, it’s like talking to a wall. Once COVID restrictions are removed, I’m finding a new bank.