The app is better than the prior because of the layout. Now there are more options under support which makes it easier to auto choose topics to discuss with the Calibrate team. Additionally the response time from the support team has improved. Session connectivity with my coach has not been good; on two occasions the meeting was dropped at the beginning of the session and the new app does not have ANY way to communicate directly with your coach. All message must be processed though the support area of the app and vetted. So in the case of a bad connection for a biweekly coaching session there is no way to communicate an alternative contact method so that the meeting can continue. The time is lost and so is the support for two more weeks; making it four weeks until a coaching, two way dissolution occurs. It would be nice to receive more push reminders from the app regarding this daily tasks to remember (ie: drink more water, take a walk after a meal). If I recall, there were more push reminders for tracking on the last app; I rarely receive any reminders on the new app ( other than for appointments or support responses). I felt more connected on a daily base to the first app. And the program at that time.

They've been revamping the app for about 9 months. While it took over a month to get it functioning at all, It is now clunky, but gets the job done. Tracking works well, but progress graphs could be better designed to be more meaningul. The curriculum tab works well, although you used to be able to print the curriculum and now you can't. The biggest issue is the support tab. You have to go digging to find your messages, even the open ones. And given that messaging is the only way to communicate directly with the Calibrate team, it isn't ideal. I'd also like to see more information available in the profile tab.

Updated to add that they ask you to respond to customer support like they will do something in these reviews. They don't. They respond and archive your messages almost immediately. Trash app.----My insurance sent me a letter requesting I use this app to continue my coverage. I did everything my insurance asked and the company has had issues since the beginning. I couldn’t get labs done for 2 months. Couldn't see a doctor for 2 months. I was able to get around the labs by going to my own doctor. But I've been attempting to get my meds since February and it's now May. I've fallen off since I've ran out of meds. All my prior where revoked and even though I have insurance that covers it, I can't get the meds because there's a large communication issue between this company and my insurance. I was paying $24 a month and now they are making it as difficult as possible to obtain my meds. Also they make you do a coaching session every two weeks and it's super ridiculous. I lost 30 lbs by myself. I don't need the coach.

The functions of they app have tremendous potential however they are not user friendly nor are they practically for daily use/tracking. The Content also has been highly informatives but deliverd in some of the wost methods. There are exercises that it tells you to fill something out (writing or typing) but the app lets you do none of these things. You can not print or bookmark. This brings to another frustraing point when you read quality content and want to bookmark you can not. As you learn new habits and want to practice them you have to maneuver and scroll your way back to the content and try to recall which specific less on which specific week something occurred. There are numerous other examples I am happy to share however the overall takeaway is the poor quality of the app hampers progress, which is unfortunate because the program has great potential.