My only gripe is that you have to be connected to the laundromat’s wifi in order to check the status of washers/dryer use and time left. I don’t want to be stuck at the laundromat when I could be running other errands. While I realize the laundromat isn’t responsible for theft if I leave, I trust the attendants enough to go do other things. The convenience of every thing from different sizes, speed, delicates, and gentle detergents is a major plus though. If cellular data and wifi outside of the laundromat becomes of use, then it will get a 5 star review from me, but until then it’s only 4 stars.

I expected more from Procter and Gamble. Tide is a brand of P&G. I downloaded the Tide Laundromat app from the App Store. Not only does the app force you to use the laundromat’s UNSECURED WiFi, there is also NO OPTION IN THE APP TO PERMANENTLY DEACTIVATE OR DELETE YOUR ACCOUNT. There is NO information online about how to delete the Tide Laundromat app. When I searched for info the only info I was able to find was how to delete the Tide Cleaners app. Not helpful. It’s 2022 and you’d think that app developers/companies would allow consumers to deactivate their account within the app. At the very least there should be information online about how to permanently delete the app or whom to contact for information. Does P&G make it SO DIFFICULT AND TIME CONSUMING SO THAT CONSUMERS WILL JUST GIVE UP AND KEEP THE APP?!?! Who has time to email and then follow up with a phone call to P&G to make sure their request is handled quickly and correctly? I sent an email to Tide Cleaners because there was no one else to contact. If I do t hear from them within 48 hours, my next email will be to the BBB to file a complaint. IT’S ABSOLUTELY RIDICULOUS!

The app is simple and user friendly. One addition I would like is a transaction history page to keep track of how much I spent per load of laundry (wash and dry). Not sure if this is advertised anywhere but knowing how many points away I am from a free wash, product, or service would be useful.

June 29, 2025 As a first time customer I didn’t know what to expect when I arrived. When I walked in I was very surprised by how friendly and inviting the staff was. Janet was very helpful and walked me through the entire process. I will definitely be back and continue to use Tide Laundromat to wash my clothes. The facility is very clean and having all the soaps and dryer sheets included in each wash and dry is definitely a BIG BONUS!!