I understand having to check bank statements and ID’s for withdrawals occasionally. However, my physical drivers license is expired and I can’t get to anywhere to get the actual card so I renewed my drivers license online which is still a legal document. The police would take it, a bank will take it. Sugarhose verification will not take it though. I’ve had a sizable amount to withdraw for a week now, have spoken to live support and sent 17 emails to support and have never got a reply. I’m not playing that money if that’s what they’re waiting for. I have legal documents issued by Penndot and apparently SugarHouse believes they’re above that. So moral of the story is make sure you have a way to get everything they need the second the want it for you winnings, even if you physically cannot go anywhere to get said items.***EDIT TO ADD***After 3 weeks and sending endless documents, emails, and sitting on support chat I did get my withdrawal. Honestly, I know SH and Betrivers are basically one in the same, but my experience on BerRivers has always been better. This money I won on SH was the very first win from them in 4 years so I guess it was worth all the frustration.

I have been on numerous gaming sites over the past 5 years. PlaySugarHouse has been my absolute go to when it comes to slots and have since finding this casino deleted all others. The amount of games to play on this site is amazing. There is something for everyone including LIVE dealers. The 1x bonus play through is by far the best. Like any casino or casino application, you win some and you lose some. The exciting slot tournaments and other really cool promotions they offer is outstanding, fun, and unlike any other. Thank you to PlaySugarHouse for giving us an exciting and enjoyable casino gameplay.

This casino app has been the best one by far! Your odds of winning are a lot higher than others. And I use about 8-10 casino apps. This one definitely out does all the rest I have used, I hardly ever end up losing money. I either at least break even by the end, or make more than I deposited with! This casino has honestly been a life saver also, as a mom that has to rely on gig work because of my children’s schedule, this app has truly saved me more times than I can count with extra money I’ve really needed ! Thank you sugar house!

I have been locked out of my sugar house and Bet Rivers accounts since June 18th. I have requested a reason why and my emails are ignored. I have called the casino and they can’t give me a clear explanation, only say “ We are sorry but right now your account is under review.” I continue to get numerous emails requesting I verify my identity on my account but I cannot even log into my account to satisfy the document verification requirement because they have locked me out of my account!! There are a lot of other great casinos out there who won’t treat their patrons this way. I encourage everyone to stay away from Sugar House online casino! Unless they are willing to unlock my account within the next 3 days I won’t be changing this review. I will update it if anything further evolves. Thank you.