I am rating this app (4 stars) but I admire the effort more. Many people will complain or give low ratings, they want to be able to contact their doctor. Imagine a day that begins with paperwork, probably ends with it too. All day is paper, computers, the phone. At quitting time wouldn’t you want a break from it all? Out of 500 patients 15% of those probably have mental problems and only half of those know they do. 75 mental, the portal, in the morning the messages begin. Bessie woke not feeling well, her stomach was upset (diarrhea) She decided to ask Dr. Igottime if she should wait to take her water pill. Edna, bruised her leg on the coffee table, not serious enough to be seen for but not really sure. While she ask she might as well ask about her daughters acne. Fred, Hi Dr. Igottime, will an infected mosquito cause a man to not be able to pee if bit a bunch? I been out working on the tractor and didn’t have any repellent. The bites are gone now but ever since Monday, right after I made ice tea I haven’t been able to pee good. Carl, Hi Doc I just wanted to ask is cucumber worms bad for my health?133 messages lower, Today the messages are over! Tomorrow they begin again. I understand, And I want to message my Doctor sometimes but thats all they would have time for if they did it. Can we have someone pre-read the messages for the doctor? Love the app considering all that, lots of effort went into it and it shows. I am glad to be able to have that convenience at my fingertips.

Site does not allow me to check in online. I’m hoping it will get better. The messages works now. Honestly I like the program better than what we had before.

It is impossible to figure out what you’re paying for, how much you owe, or see actual statements in this app. I just submitted a payment that was supposed to be $555, my HSA account shows $598 was deducted, and the portal shows I’ve only paid $502. Someone please explain what is wrong with this app? No statements are available. When I generate a detailed accounting, it only shows me 2 visits, but I’m being billed for 7. When the list of bills shows two bills together, if I call for details, the provider only knows about one of them. It’s wasting so much of my time, I’m seriously going back to paper billing. Additionally, the doctors have not sufficiently adopted this app to make it anything but misleading. I can’t communicate with my providers through the app. They don’t respond. Getting lab results is sketchy. Some I get, some I don’t. Even when they are all CHI Memorial. I find it far more frustrating than helpful.

I found a problem with phone numbers provided. I needed to cancel an appointment for a test. The app offered to connect me to the phone number, so I used it. It called the ladies in the lab, not the scheduling. She gave me another number to call. The automated answering at that number didn’t give me the option to connect to the facility where I was scheduled, so I chose the main campus. I then had to go through 20 questions to identify myself before the man would cancel the appointment. It took 15 minutes to cancel an appointment, when it should have taken 5 or less. Otherwise, I like the convenience of having everything in one place, as long as it is accurate.