I spoke with a rep today and was totally displeased for the 2nd time regarding having no option to change a due date on my credit card. I would like it changed to the 6th of the month. I have a monthly auto-transfer to pay this bill. The earliest I can schedule it to transfer is the 2nd of each month. The last 3 months I have managed to get this credit card payment paid on time which is due the 4th of each month because I set up autopay. However, as of today, it does not reflect my monthly auto-transfer of $700 for that transaction to take place. The non-business days (weekends) may be the reason it has not posted yet. I’m between a rock and a hard place. I can’t change my USAA due date and I can’t make my deposits be there every time by the 4th of each month. Why can’t you fix this issue? I do not want to get an outrageous late fee applied when I am trying to make every effort to avoid that by paying my monthly bill on time. And the rep recommendated I cancel my monthly autopay and pay manually until you guys can honor my request. At 70 years of age, I hit and miss reminders. That’s why I chose autopay! Doing this manually is definitely not the way to go for me. I moved money over to cover the balance needed for this payment today. I really hope USAA fix whatever it is that is not allowing a member to change a credit card due date.

I an retired, been a member for over 55 years. Used to have auto insurance, credit card and investing / retirement accounts at one time. Everything was going ok with website support. Then USAA started to drift into an online APP as primary. A good retirement interface for IRA/ROTH and regular stock investment accounts was sold or move to Schwab. So I moved my three types of accounts to another provider. So i remained with just a credit card and auto insurance. I tried to get home insurance but the process to get a quote for my home where i have lived for over 30 years was a nightmare, so i kept my old home insurance. So now the current auto insurance premiums are so high that i am looking for another insurance company. The current board does not seem to know what they are doing. They keep making decisions that seem to be just to make changes and try to fix what is not broken. It is getting to the point that everything will be broken. One special is the nickel and dime fees ($3.00) for making multi payments even if the payments accelerate the premium schedule. Also late payments when the fault is that USAA failed to post the payment on time.So what used to be a real veteran friendly well run company with the lowest premiums, has deteriorated over time. Maybe too many money being spent in sports and tv advertising?

Update: I am changing my rating to 4 stars. The “add a transaction” feature magically reappeared today. Which means it was either a massive glitch or a design whoops. Why am I so passionate about this feature? Because it is the best feature of any banking app. Being able to add transactions that have not cleared yet to see where you are quickly is really nice for budgeting. So I changed my rating to 4 because either there was a massive glitch. (I updated the app and uninstalled and reinstalled before writing previous review. I even checked my husbands USAA app and his features were not there leading me to believe the USAA design team had removed it.) So yeah! The latest update has completely done away with “add a transaction” under banking. I loved this because I added automatic deductions and checks. This kept me so organized and on top of my finances. Now it has seemed to vanish. With out warning???!!!! Seriously why???? That was the best feature of any banking app I have ever used. I am so frustrated right now. I had information in there that I need and can’t get back easily. I could cry right now. Did I say I am so frustrated right now? Because, I am really really frustrated. Why? Can you PLEASE FOR ALL THAT IS HOLY, restore that and all my information PLEASE. And thank you.

It would make sense to have the USAA credit card balance work like the checking account balance where you can see the actual balance and then a running balance that includes pending transactions. It can take time to calculate monthly spend when you have to add every single pending transaction to the actual balance of cleared transactions. Realize the budget / money manager tool can help with this but again that takes time and has value but not daily value in my opinion. When I check my checking account I see the balance and then I see running balances inclusive of pending transactions that paint a clearer picture of the true balance. Similar to the old school white transaction booklet you’d get with checks. The credit card should include running balances in real time that adjust with each transaction. Then just simply put a caveat that the actual balance only reflects cleared transactions… but having running balances that adjust in real time would be extremely helpful and more times than not will be the actual balance once everything (fuel charge for example) clears. Would like to talk this idea over with a USAA rep if possible and believe it will help those with cards and especially those who use their card for the majority of monthly spend as my wife and I do. Thanks in advance,Bob Heiden