Figured I should stick with my own beliefs to give something or someone a shot sometimes regardless of what others are saying and so far I’m glad I did. So far haven’t experienced any issues other reviews have mentioned with the app in my two times of use and so far it was actually pretty convenient and saved me a trip to get quarters. I’m definitely against going all digital with currency, but think it could be useful as an addition, but not a replacement. Hopefully the other one star reviews issues were fixed so they will have a positive experience with the app from there on out.

Awful. Even slower than the old app. I’m not receiving notifications and when I tried to used the in app chat bot for help accessing the settings, the stupid AI couldn’t even tell me accurately where to find a settings tab, giving me a different answer/set of instructions. I still can’t figure out how to enable notifications. And the app is not intuitive to navigate and understand. It no longer groups washers by rooms and instead gives you a list for the whole building (a problem if you live in a place with multiple laundry rooms). And the estimated time for the wash cycle is inaccurate, and then only notified me IN APP (with a little blip in the corner) that the load was done, no push notification. And the fact that I have to enable Bluetooth just to START A DRYER and I can’t even get a notification is said dryer is finished. And the cherry on top is that the prices have gone up 75¢ per wash AND per dry (that’s $1.50 a load for those keeping track). And not to mention the app has a whole page for sponsored deals THAT HAVE NOTHING TO DO WITH LAUNDRY. And you can’t even escape it in real life, the new posters for the app in the laundry area are covered in sponsored ads for laundry detergent and dryer sheets. I just want to know when my laundry is done. If there are any five star reviews on this app, believe me, they are fake/bought.

My building was forced to switch to this app by CSC with no notice. With the old app, regardless of where I was, I was able to see which washers and dryers were available in my laundry room and how much time was left on any machines that were in use. Now this information is only available when your phone connects via Bluetooth to the machines while you’re standing in the laundry room. This completely defeats the purpose of having this information on the app when I can just look at the machines with my eyes. This is such a downgrade! This technology has been around for decades but somehow this “new and improved” app doesn’t have this relative basic function. Do better.Edit: You say you’ve added the ability to see which machines are available, but this is still worse than the previous app. All I can see is the quantity of machines but I can’t see which ones (some machines are better or bigger than others) or how much time is left. There have also been times when I’ve been standing in the laundry room and looked at the machines available count that this app provides and it’s wrong! I don’t know how or why you take a perfectly functioning app and make it so much worse. This app is so objectively bad that I will be encouraging my condo board to contract with a new laundry service provider once our contract ends.

This app works very poorly. Does not connect to the washers unless I close the app out a million times. Doing laundry takes so much longer now that I have to download an app and load money to the app. I have to make sure I have my phone on me AND service AND Bluetooth or I can’t run a load. We used to be able to tap our physical cards on the machine. I do not know why they would switch to this. On top of that, it makes you load money into the app but you can’t enter a custom amount. It has to be selected from their set selections. So I always get stuck with a couple dollars in the app but not enough to do another load. And if I want to add only 3 dollars for one load, it charges you an extra fee. On top of all of that, I had enough of a balance to cover the last load this time but it still made me add more money and wouldn’t let me start the load with the money I had already previously loaded onto the app. This seems like a lot of unnecessary work and money just to do laundry in my own building.