BCBSMA MyBlue Member App

Name: BCBSMA MyBlue Member App
Rating: 4.9 (6254 reviews)
Author: Blue Cross Blue Shield of Massachusetts

Medical

Free

6.3K Ratings
Ages

4+
Years
Category

Medical
Developer

Blue Cross Blue Shield of Massachusetts
Language

EN
English
Size

74.3
MB

MyBlue is your personalized online member account that makes understanding and using your health plan simple. And with the MyBlue app, it's easier than ever. The MyBlue app makes it easy to: · Find, understand, and use your benefits · Review your claim details with guidance on next steps · Get personalized care options that fit your unique needs · Access your pharmacy tools to review and refill your medications · Instantly access your digital member ID cards, and add them to your wallet · Use Well Connection* to connect virtually with medical and mental health care providers · Send secure messages to Team Blue Member Service or talk to us using chat · View your provider information and your visit history With your plan in your pocket, you can stay on top of your health from anywhere, at any time. *Features available based on your plan/benefits. Well Connection is not for emergencies. If you’re having a medical emergency, call 911. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Compatibility - iOS 16 and above are supported

Ratings & Reviews

4.9

out of 5

6.3K Ratings

Super helpful insurance app!
03/13/2025

Not Impressed 56
I’ve been using the new versions of this health insurance app and love it! it has made managing my healthcare so much easier! The look is clean, intuitive, and simple to navigate. I can quickly access my claims, doctors, and my family’s cards.
Super helpful insurance app!
03/13/2025

Not Impressed 56

I’ve been using the new versions of this health insurance app and love it! it has made managing my healthcare so much easier! The look is clean, intuitive, and simple to navigate. I can quickly access my claims, doctors, and my family’s cards.
Not user friendly to the visually impaired, but could be if that had a dark mode which they don’t
11/24/2025

Flanders2025
App is functionally fine. It does everything it is supposed to do HOWEVER, they straight up need a dark mode. The main reason I’m using it right now is to check up on all the medical appointments I have for my cataracts, but I literally can not do that with this app normally, because, you know , cataracts. It’s a white background with light colored text, which to me looks exactly like just a blank white background. To sign in, I gotta take a screenshot zoom in on the screenshot to make sure the cursor is in the right field to start typing sign in info, tap the icon to show password so I can see what letters are being typed , take another screenshot to zoom in on to make sure cursor is ready to type in password field, type password, take another screenshot to zoom in on to make sure password is typed correctly, and then I can sign in to get met with more bright whiteness that I simply can NOT see anything on. So it’s more screenshots to zoom in on for literally every single piece of info this app is trying to show me. A simple dark mode would eliminate every single problem I just complained about in this review.
Not user friendly to the visually impaired, but could be if that had a dark mode which they don’t
11/24/2025

Flanders2025

App is functionally fine. It does everything it is supposed to do HOWEVER, they straight up need a dark mode. The main reason I’m using it right now is to check up on all the medical appointments I have for my cataracts, but I literally can not do that with this app normally, because, you know , cataracts. It’s a white background with light colored text, which to me looks exactly like just a blank white background. To sign in, I gotta take a screenshot zoom in on the screenshot to make sure the cursor is in the right field to start typing sign in info, tap the icon to show password so I can see what letters are being typed , take another screenshot to zoom in on to make sure cursor is ready to type in password field, type password, take another screenshot to zoom in on to make sure password is typed correctly, and then I can sign in to get met with more bright whiteness that I simply can NOT see anything on. So it’s more screenshots to zoom in on for literally every single piece of info this app is trying to show me. A simple dark mode would eliminate every single problem I just complained about in this review.
Wrong Providers
01/21/2025

Graysonup23
Shouldn’t the main purpose of this app be to get their customers to the correct in network providers, when needed? Had an emergency situation with my son at college, and the app could not find a nearby urgent care center, got the orthopedic physicians incorrect, actually sending us to an OB/GYN, and also sent us physicians in two different states but not the state we’re actually in! Oh, and there are In-Network physicians 8 miles away from my son! How can anyone at this company think this is OK? Also, their member services person said they’ve heard this quite a bit. I also see some of these same types of comments in the reviews. Fix the app, you are a multi billion dollar company, actually care for your customers, please!
Wrong Providers
01/21/2025

Graysonup23

Shouldn’t the main purpose of this app be to get their customers to the correct in network providers, when needed? Had an emergency situation with my son at college, and the app could not find a nearby urgent care center, got the orthopedic physicians incorrect, actually sending us to an OB/GYN, and also sent us physicians in two different states but not the state we’re actually in! Oh, and there are In-Network physicians 8 miles away from my son! How can anyone at this company think this is OK? Also, their member services person said they’ve heard this quite a bit. I also see some of these same types of comments in the reviews. Fix the app, you are a multi billion dollar company, actually care for your customers, please!
Trouble booking appointments
12/04/2024

Debbie D & the Double C's
Incredibly frustrating. Have to log in every time I open the app even if I was just using it a minute ago. Also, when booking an appointment with mental health specialist, after I’ve entered my payment method and am about to confirm the appointment, I'm told the appointment time is no longer available. The pop-up message won't go away either so I can't go back and choose another time. I have to close app, reopen, log in again, and go through the booking process all over again only to be told the new appointment time isn't available either (but the ones I previously chose are still showing up as available). Don't recommend this.

Developer Response
Hi there, thanks for your feedback. We'd like to help you with booking appointments and hear more about the issues you're encountering with the app. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS
Trouble booking appointments
12/04/2024

Debbie D & the Double C's

Incredibly frustrating. Have to log in every time I open the app even if I was just using it a minute ago. Also, when booking an appointment with mental health specialist, after I’ve entered my payment method and am about to confirm the appointment, I'm told the appointment time is no longer available. The pop-up message won't go away either so I can't go back and choose another time. I have to close app, reopen, log in again, and go through the booking process all over again only to be told the new appointment time isn't available either (but the ones I previously chose are still showing up as available). Don't recommend this.
Developer Response 12/05/2024
Hi there, thanks for your feedback. We'd like to help you with booking appointments and hear more about the issues you're encountering with the app. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include: · Bug fixes and continuous enhancements to our app experience Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

Version 7.28

12/03/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics