ABCmouse.com 4+

Customer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop.
Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle.
Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time.
Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌🏻💖

We appreciate the feedback you have left us in regard to the gameplay during activities. We do provide you with the option of being able to select specific activities within the Classroom area of the program. From there you can select actives by subject, as well as level. Certain activities such as the puzzles will allow you to adjust the level during the activity.

The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer.

There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support.

There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing.

We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.

Always heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing!

We are happy to hear how well your daughter is doing with ABCmouse.