Airthings 4+

I would have given a higher review if the developer would fix issues. When I first got the device I noticed that the color coding was off, it would show red and poor on one screen and yellow and fair on another for the same sensor (instant vs hourly for the same time). I know where the thresholds are so the main instant view is the one that’s wrong. I got the device in March and the issue is still not fixed in September, but should be an easy fix (I develop software for a living) and should be a priority fix (indications should be matching before shipping the product). Other than that, the device is good, I can see the change in CO2 when I close my window and door vs leaving them open and see changes in Air Quality when making popcorn in the popcorn machine. So it seems like the readings are good. If only the readings and labels would match!

Thank you for bringing this to our attention. Our software team is aware of this bug and we are actively working on a fix to be released soon.

Unfortunately, I had to return my View Plus because this product just doesn’t work. It struggled to find my wifi, which is in the open, and in the same room as my View Plus was. After repeatedly force closing and reopening the app, it finally found it. All seemed well for several hours before it failed and said it couldn’t find the wifi. I followed their troubleshooting instructions that mainly focus on your router (weird how none of my other smart products have this issue?), with some app instructions at the end. The instructions:
Press "Try again" in the app where you receive an error that the device is unable to connect to the WiFi. The reason for that is that there is Bluetooth failure during communication.
"Choose a different WiFi" and add the same again, double-check that the password is correct.
I had the latest version of the app. It didn’t have a try again or choose different wifi option. 🙃 Just plaintext saying it is offline. Would not recommend their products due to their app.

Hello and apologies with your experience regarding the app and connectivity issues. We are aware and are currently rolling out a fix for this exact issue. In the mean time, we are directing customers to the Airthings Wave app until the update is pushed for the new app.

I have owned 4 of these devices for about 2 years. The software would frequently not update to the current time even after forced updates. I eventually decided it was quicker to put my hand over the device to see it was red, yellow or green knowing most of the time it meant too high for CO2. It recently recommended updating to a different software which I did naively thinking they wold finally fix these issues but it not. The new software is even less user-friendly. Plus it took all of my devices and made them separate homes whereas before they were all under one house. Also, when I try to erase the device so I can reset it under as a room in one single house it will not let me. This has caused me to wonder how accurate the devices are; if the user interface doesn’t work are extremely poor and doesn’t wilt correctly then why would I think the actual monitoring devices are any better. I’m gonna look for new radon and CO2 air monitors cause I’m done with this frustration.

Hi there, we are very sorry about the experience you have had with our apps so far. We would love the opportunity to get the situation with the different homes sorted out for you. If you could please reach out to support@airthings.com , we would love the opportunity to get this resolved for you.