Description

Keep your home or business connected, protected and one step ahead with Alarm.com. Our technology connects your security, locks, lights, video cameras and more into a single system that protects you from crime, fire, carbon monoxide and even water damage.

Our all-in-one app for iPhone, iPad or Apple Watch makes it easy to:

• Control your entire property remotely
• Know what’s going on with intelligent alerts and live video feeds
• Automate your daily security routine and other time-consuming tasks

Our Apple Watch-supported features make connecting with home or work as easy as checking the time, with alerts, video clips and a full range of smart controls accessible right on your wrist.

Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information.

Our smarter home security features include:

• Control your security panel, locks, lights and more from anywhere
• Get alerts when people enter and leave, or when there’s unexpected activity
• Watch live and recorded video from indoor and outdoor cameras
• Customize your video alerts to see specific activity only
• Talk to visitors through your doorbell camera and unlock your door from the same screen
• Use Scenes commands to activate multiple devices with one touch

Our smarter business security features include:

• Arm or disarm your security panel across multiple locations
• Get alerted if the store opens late or an employee accesses a restricted area
• Get smarter video alerts that highlight specific types of activity
• Automate your lights, locks, thermostats and more
• Track and manage access to multiple properties
• Buzz open your access control doors from the Doorbell Call screen
• Respond to alarm events and alert emergency personnel

Dependable in emergencies and helpful every day, Alarm.com is the all-in-one solution for the connected, protected home or business.

What’s New

Version 4.17.3

• Behind the scenes improvements to power future features

• Minor UI enhancements and bug fixes, including:
- Fixed animation when coming back to dashboard while still confirming command.
- Fixed possible crash scenario when polling fails after sending a command.

Ratings and Reviews

4.7 out of 5
45.8K Ratings

45.8K Ratings

Autumn Renee ,

Can only use when connected to home WiFi

I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.

Developer Response ,

Thank you for reaching out to us, Autumn, we can help! It sounds like the setting that allows the app to use cellular data has been toggled off somehow. This is easy to find though. Go to your phone settings, then scroll down until you find Alarm.com and select it. You should see a toggle for Cellular Data which needs to be toggled to the right for it to be active. If you email our team they can provide some details on why you received so many low battery messages along with tips for anything else you're curious about. Please contact us at Questions@Alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.

Satisfied33 ,

Alerts and zone upgrades needed

I have had this app for yeas. I’m happy to say the my panel has recently been upgraded to keep up with expanding technology. The other pro is that it arms and disarms quickly without a long wait. Signal gets through immediately There are two major cons. The first is the alert sound. It only offers one. It seems to be the default of all my news alerts coming through. It would help if it could offer a custom alert so I would know it was the app. I have another doorbell maker and it notifies me with a distinct sound. Also, it doesn’t alert me on the iPhone. I have worked with trying to get it but to no avail. My second and biggest complaint is not being able to bypass one particular zone from the app. You cannot tell it specifically to bypass a certain zone. The only way to bypass is you need to physically go to the zone, open it then bypass it. It would be nice if the app would allow you to bypas, for example zone 5. You’re not able to bypass a zone of choice when not at home. This has been my biggest frustration. Please offer it as an update or upgrade. Especially the custom alerts. Other than these two issues the app works well.

Developer Response ,

Thank you so much for the feedback. We appreciate hearing about features that can improve the experience our users have for the app. We would like to hear more about the features you would like to see included, so please email us at your earliest convenience. Contact us at Questions@Alarm.com and include "iOS App Review" in the subject line.

MON 'LAY ,

Response to your request

I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who?
I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars.
Sincerely, Richard Hopkins

Developer Response ,

Thank you for taking the time to reach out and provide your feedback and experience, Richard. We tried to locate your account so that we could reach out to you directly about this. If there is anything Alarm.com can do to help work with you and your security provider to resolve this situation, then please contact us and let us know. To clarify, Alarm.com is the software provider that provides the service that lets you remotely control and monitor your system remotely through our website and application. Your security dealer who installed and maintains your system is the one that should be providing details, documentation and instruction on how to use the system. One thing we can explain from your review is that when there is a sensor in any status that makes it unable to be armed, and the system goes into an armed state, then that sensor will generally be bypassed based on settings in your security panel. Some panels these settings can be changed and some cannot, but your security dealer will be able to provide direction on what your panel is able to do. Please reach out to us as soon as you are able to because we are not OK with you not being comfortable with the service as a whole. Email us at Questions@Alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.

App Privacy

The developer, Alarm.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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