Apple Support 4+

We’re here to help

Apple

    • 3.8 • 18.1K Ratings
    • Free

Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.

What’s New

Version 5.3.2

• Performance enhancements and bug fixes

Ratings and Reviews

3.8 out of 5
18.1K Ratings

18.1K Ratings

Eric Jordan-Standage ,

Support that is above and beyond expectations

I had recently purchased an iPhone using Apple Card monthly installments, and I had waited approximately 10 days for shipment. My new phone was not making progress with shipment and the only update that was received was that the label had been created, but the courier was still waiting for the package. I knew I needed to request a refund but with my fairly busy work schedule, I didn’t have much time (or patience) to explain the the situation over the phone, and I generally find that explaining my issue in writing is more effective. I was able to engage in a chat support using iMessage, and I was relieved with how quickly the support staff was able to investigate the issue and issue a refund! I was able to resolve my issue in such a short amount of time, during the day, without cutting into my work! Thank you for helping me breathe a sigh of relief, Apple. 😄

Tontine Tiger 2169 ,

I never get any answers.

Yesterday I called because after a recent Apple upgrade I had several things change and had to fix them. One I was having trouble with was on Facebook and Messenger the Avatar was missing. Facebook said since it involved an Apple upgrade I needed to have Apple support help me. The first thing they said was that it was a Facebook issue I needed to have them help me. I explained this was due to their upgrade I had already had to fix two other things. The technician asked to step away and left me hanging on the phone which always happens. Then came back on and said someone else would call me. No one ever called me. I got an email stating I missed the call but my phone displays all missed calls and there were none. This has happened every time I ask for help. I don’t have anything that will automatically block anyone. When I manually block someone it still shows that they attempted to call. This is the most worthless service. I fixed it myself today when I decided to delete my existing avatar and redo a new one. It fixed it on both my IPhone and IPad. Just in case anyone else is having that problem.

Mr.Fillerup ,

Look,

To have an app, that has many options to choose from when fixing/troubleshooting an apple issue,
( While also providing you multiple answers or ways to fix most issues ) is quite a innovative twist. You won’t be using this app day to day, you would use this if you’re having an issue with a product, can’t get it to connect need to get a repair (ect.) boom open the app, you have every product, and every subscription, that could have ever possibly been bought or thought of from apple, you can then choose from a laundry list of fixable quality of life changes that you may not even know you could do! I encourage anyone who has more than a single Apple product / subscription, as managing one single apple product really isn’t such a pain, however, this is what I consider a “all for one” app. Great job apple!

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer

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