Apple Support 4+

We’re here to help


    • 3.8 • 16.4K Ratings
    • Free



Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at for plans purchased prior to September 15, 2020, or for plans purchased on or after September 15, 2020. See for the Apple Privacy Policy.

What’s New

Version 5.1

• Added helpful information about nearby locations, including store hours, accessibility details, and specialty services available
• Performance enhancements and bug fixes

Ratings and Reviews

3.8 out of 5
16.4K Ratings

16.4K Ratings

Axomaly ,

This app is amazing!

Don’t let the 1 stars fool you, this app is everything you’ll need if you need help with any of your Apple Products! I’ve used this app quite a few times already (had a few issues with my AirPods that were happily taken care of every time, including today when I visited an Apple Store after getting an appointment scheduled by a Support Agent to get my cracked screen repaired, which ultimately got me a new device) and I can’t find one negative thing to say. All of the Support Agents I’ve encountered are very nice and they really do seem to care about your needs and try to help you take care of them as best as possible. Getting around the app isn’t as difficult as these people make it out to send and I don’t understand why people are giving it a 1 star when it’s literally super helpful and user friendly. It’s as simple as figuring out what problem you’re having with your device, selecting the appropriate option, and go from there! If you can’t find a description that explains your issue, chatting with a specialist is only a tap away! The reviews I’ve come across where people feel like they’re “going in circles” within the app is probably coming from people who have no general idea as to how to get around an app that’s literally made for those who need help with their device. Apple, this is a 5-star app and I can’t thank you enough for your help over the years!



I have had to use the message conversation chat several times due to some issues that I was just helping myself in regards to the most fraudulent era in our times. Out of 5 different issues and 5, I believe associates, my experience was absolutely OPTIMUM! They were respectful and so very down to earth in making me and my issue at hand not feel inadequate, irrelevant, or dismissed. Everyone of my my experiences was handle with great awareness to my concerns. I did not go through this app but online through my private and secure browser. But I have downloaded app and well, my single experience was okay. I want to go in saying, that two of the associates were so “Outside the box thinkers”, as well Gave the whole experience a great personal comfort and resolution. No bot as I asked every time. I wrote the names down but forgot where I wrote them. The 2 very special associates were the last two contacts. Apple,I know you keep track of all support calls or messaging. These two deserve more than an “ATTA-BOY(GIRL). Thanks Guys and again, Merry Christmas! A breath of fresh air.

TattleTaleOnYou ,

Real support, a shunning example for every business, this is what support is meant to be.

I wouldn’t say I am an Apple expert now, but I didn’t just get help fixing several issues, but I learned more today than I did the last few months trying to learn myself. Apple has great support, wish I could only use Apple support for everything. LoL. Every other business should have an experience like this today. Then maybe they will learn what support actually is. I am sure I will need them again. But (I wish I was good with names) the advisor was awesome. Apple support is the only support I have experienced in years that I don’t mind contacting. The times it wasn’t helpful was because I didn’t communicate well the issue. Still they are good and treated me well, even if I was having an attitude. But they will do everything they can do and go that extra mile for you. Been my experience every time.

Apple support - please just keep up the good work, I will need you again. And may everyone you meet treat you with kindness and respect.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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