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Note that certain features are available only in select countries or regions.

What’s New

Version 3.1.1

Performance improvements and bug fixes

Ratings and Reviews

3.7 out of 5
2.5K Ratings

2.5K Ratings

A game tryer ,


Honestly, to my experience, the Apple Support app has some issues, but overall, everything is great. Problems I have experienced are not very helpful assistants. For example, such problems I have gotten was from assistants trying to help me resolve my problem, but end up not resolving it, but taking the other solution, which took time. The problem I had was updating to the software iOS 11.3.1, and it created overheating problems with my iPhone, causing it to be very difficult to use by the overpowering heat. I do appreciate the help from Apple employees, but some problems that customers have, could not be solved by the employees, so I encourage them to try to help the customers when they have a conflict. Overall, I thank you for your employees and the hard work they put in to help customers.

Bobbi-B.A.C.H. ,

Information Availability & Shared By at this App!!!

Barbara Ann H-L. I am most pleased at this App the information I need is available to you 24/7. How wonderful it is to be able to share my feelings about my Apple products any time of the day or night!!! Now if I have a problem it’s answered much more easily and the chat system is great. Also I am most pleased with my ability to share how others feel about their products. I find it very interesting and informative and fun and I enjoy what you can learn from it. Thanks again Apple for this great application. Yours truly Barbara Ann.

darron567 ,

Payment system

Accidental purchase makes no sense my younger sibling hands me the phone with my Touch ID already up boom I buy a 7.99 +tax game so I go to cancel it cause I don’t have the money what’s the solution must pay the money before I can get a refund cause I didn’t have the money to buy it. Now tell me what sense does it make to charge me when there’s no money to be taken but yet still buys the game. If I go to a store buy something and I don’t have money what’s gonna happen they say sorry and put back the item and I go on my way. Apple support ? You don’t have money ? Well we’re gonna charge you so you have to pay it or else you can’t use your App Store or update anything till it’s paid well you don’t have the money ? Oh well what you gotta do is get the money then pay it and then POSSIBLY be accepted for a refund. WHAT ??? It makes no sense !!


Apple Inc.
51.7 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
© 2019 Apple Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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