Boston Children's MyChildren's 12+

Frustratingly Inconsistent

This could be a great app, but far too often there are instances of pages not loading fully (or at all) and screens not full scrollable, so you can’t reach and click on certain links or buttons. Also, no back arrow is available meaning you get stuck on a page and have to close and log back in. Another issue - the app does not offer or seem able to save log in information. Just sticking to the desktop version at this point.

This app is frustrating

You would think one of the best childrens hospitals in the world would have a better app. The app is clunky and freezes consistently or will show the load screen forever and never proceed to the next page. I’m not able to print out itemized receipts anywhere for FSA purposes which is frustrating. And when I call and waste time waiting in a queue, I’m reminded repeatedly to use the app. But the app messenger is difficult to access at and I’ve had countless messages be ignored by the staff.

The most frustrating thing is how seamless patient gateway as a healthcare app is in comparison. I can do everything on patient gateway and wish there was a way to import Childrens hospital’s profiles onto that interface because of how much better it is. Please make this app better!

Developer Response ,

Thank you for taking time to share this feedback. We will pass the information along to our developers. In the meantime, if you would like to discuss the concerns you have with portal messaging or need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m. For an itemized receipt for FSA, please contact Hospital Billing at 617-355-3397 or Physician Billing at 844-769-7804.

Not convenient

I really had hopes for this app. I do not recommended this app to anyone. The app always freezes. When I log in it takes me to a blank page. When I am trying to see doctors notes, the app doesn't let me click it. The most recent update added face ID and it don't even work. I still have to put my info to log in. I tried check the time of the appointment in the app and it wouldn't let me log in and I lost my appointment that day. It is way easier to just call the hospital, office than to try and use the app . It is not convenient at all, sometimes I have a question and I can't even message the doctor because the app never works!!

Developer Response ,

Thank you for taking time to share this feedback. We are in the process of making updates to our portal. Late October, we did experience an issue with our app. If you encounter an issue like this again, please go to a browser on your device and enter www.mychildrens.org. to access your account. If you need further assistance, please call our Digital Health Support Team at 617-919-4396. We can be reached Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.