Chrysler 4+

I’ve had the app for 6 weeks. Loved it. BUT It didn’t want to update the location yesterday of the vehicle and it usually does it in the background without a refresh. Then, today…Suddenly it has decided to sign me out (for the first time) and lock my account. Now I cannot even log into the website portal. I’ve tried resetting the password through the website and the app did the same thing. There’s no way to report an issue than this revue because there’s no help link on the main page of the app other than resetting your password. Today is my birthday and instead of enjoying it I’m sitting here frustrated and trying to fix this.

Greetings, happy birthday! Sorry for the unpleasant experience you had with our app recently. Please know that our team would be more than happy to provide assistance. Follow up with us via email at socialmedia.uconnect@fcagroup.com, to provide additional details regarding your concerns such as your VIN and email you use to login with, so we may determine how to best assist you. ~Rob

A handful of months back I was forced to switch from the Uconnect app to this one. It was like Plug in Hybrid was a complete afterthought at the time. Later we were able to see some charging detail but it is not anywhere near what was there before. It is limited to showing the data available in a tiny box with a bar for the charged amount- it’s a complete guess to what is there- no % charged available, no estimated miles on charge available, etc. the app NEVER has updated my charging status to show me the remaining amount of time when plugged in. Why put a refresh button in when it never works? I have to walk out to the vehicle itself if I want to know how much time is left in my charging session. I miss being able to see the mileage driven in battery vs as a hybrid, etc. Bring back the features you had in Uconnect. Without these features Chrysler has lost me as a future customer and a current owner who had been recommending this vehicle to others. Your competitors are doing this better. We own a Ford and Kia that both have better charging information and give the features those that drive EVs or PHEVs want to see.

Greetings, this is definitely not the experience we want our customers to have. We would like to learn more about your experience and see if there’s anything we can do to help. When you have a moment, please email us at socialmedia.uconnect@fcagroup.com. ~Rob

At this point can only give a one-star review. I have a 2020 Chrysler 300s AWD and I am having issues with the Chrysler Mobile App. I signed up for SiriusXM Guardian on December 21, 2023 and I have been having issues with the mobile app since day one. While the app does show a picture of my vehicle none of the remote applications within it the app works such as the correct fuel level and odometer reading, door unlock/lock, remote start or horn blowing or vehicle location. I called customer service about this issue and I was told it could take upto 6 days for all vehicle to sync with the app, which seems kind of weird since previous vehicles I have owned with Mobile App features would sync with the vehicle, in fact it would sync within seconds. I had to manually type in the preferred dealer via the Mopar Website, as the app crashes each time I have attempted to do so. I am emailing you all in hopes that this issue can be resolved, because Customer Service seems to be at a loss with resolving the issues and from looking at reviews I see other Chrysler/Dodge/Jeep/Ram Owners are having similar issues.

Greetings, we’re very sorry to hear that. Please know that our team would be more than happy to provide assistance. Follow up with us via email at socialmedia.uconnect@fcagroup.com, to provide additional details regarding your concerns so we may determine how to best assist you. ~Rob