CINC Manager
Business
Free · Designed for iPad. Not verified for macOS.
CINC Manager has been fully redesigned and rewritten from the ground-up to provide you the best experience for recording and tracking Violation Inspections and Work Orders. Our new app, which will replace the current CINC Manager+ app, was designed by feedback from our clients and User Experience Design experts.
CINC Manager is a fully integrated application that works with CINC Systems for Violation Inspections, Work Orders, & ACC Requests. With CINC Manager, you are able to view, track, and update CINC Systems data in real-time. The CINC Manager is an all-in-one app that eliminates the need for you to take along printed reports, notepads, cameras, and pens. Since the data access is real-time, you do not need to type this information in later or upload it after you return to the office. All the information you need to make decisions are available to you on-site with CINC Manager.
Existing Features:
• View, update, or create new Violation Inspections and Work Orders on-site with real-time access to your CINC Systems data.
• Email communication directly within the app for Board/homeowner/vendor correspondence to provide better visibility and eliminate phone calls.
• Attach photos using your device camera or photo library to new or existing Violations and Work Orders. These photos can then be added to your violation letters or emailed to vendors for work orders to eliminate confusion and provide a better understanding of the service problem.
• Escalate a Violation to the next level or close any Violations that have been resolved.
• Close Work Orders that have been completed.
• Access closed Violations and Work Orders as well as view the status of any ACC requests that help you make more informed decisions during your inspections.
• Re-open closed Violations and continue the process where you left off.
New Features include:
• CINC Manager is now a universal app that can be installed on both the iPad and iPhone.
• Search functionality throughout the app to provide you quick access to the information you need. This includes searching for associations, properties, violations, work orders, and more!
• A redesigned Work Order experience that includes pre-approved vendors to streamline the vendor assignment process (for Portfolio Management users only).
• Dark and Light Modes so you can pick the best app experience to fit your personal needs.
• CINC Manager can now be taken offline, all from the same app! If the neighborhood you are inspecting has a weak or no signal, you can download all the information you need ahead of time directly to your device in order to perform your inspections, all without having to be connected to a network. Once back online, you can then sync your inspections back up to CINC Systems. Best of all, there is no need to download a separate app to go offline.
more I’m surprised that this app doesn’t allow you to start or access work orders which seems like an important part of doing a site inspection. I understand the need to process violations and escalate violations, but please add the functionality to access or add work orders. Also it seems to connect, and not connect and constantly dealing with updates
I’m surprised that this app doesn’t allow you to start or access work orders which seems like an important part of doing a site inspection. I understand the need to process violations and escalate violations, but please add the functionality to access or add work orders. Also it seems to connect, and not connect and constantly dealing with updates
I have certain communities that I need to do violation drives for which are not in the best cellular coverage area. I’ve tried downloading these communities and I keep on getting a network error however I’ve got 4 bars of 5G ultra wide. I have uninstalled and reinstalled I have verified and changed all of the settings and I still get this error.I cannot effectively do my job if the tools cannot be consistently used.It had been working previously I’m not sure what changed.
I have certain communities that I need to do violation drives for which are not in the best cellular coverage area. I’ve tried downloading these communities and I keep on getting a network error however I’ve got 4 bars of 5G ultra wide. I have uninstalled and reinstalled I have verified and changed all of the settings and I still get this error.I cannot effectively do my job if the tools cannot be consistently used.It had been working previously I’m not sure what changed.
Tried to escalate and open violations and although my other apps are functioning properly, I can’t click into anything. I tried opening and closing the app.
Tried to escalate and open violations and although my other apps are functioning properly, I can’t click into anything. I tried opening and closing the app.
Great app, works perfectly for what we need!
Great app, works perfectly for what we need!
• The app now includes in-app FAQs, and Cephai chat can answer questions using the same FAQ content.
• UI redesign for the Settings screen to make support resources easier to find.
• Camera reliability, UI improvements, and bug fixes.
9.6 Apr 13
UI/UX improvements and bug fixes.
9.5.1 Mar 16
Version 9.5 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and
performance, including the following:
• Pin colors on the Map tab now update correctly when a property’s status changes.
• UI/UX improvements.
• Bug fixes.
9.5 Feb 26
Version 9.4 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• The Enter Site Name screen now adapts seamlessly when users have large text accessibility settings enabled on
their devices.
• Fixed an issue where the app would freeze or crash when viewing large associations with many properties on
the Map tab.
• UI/UX improvements.
• Bug fixes.
9.4 12/29/2025
Version 9.3 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and
performance, including the following:
• Added New Manual Violation and Add to Bulk buttons to the Property Details screen for faster violation
creation.
• Violation levels now automatically configure for Bulk Violations based on Repeat Offenders settings enabled on
the Settings/ Device Settings screen.
• You can now filter the Association screen property list by homeowner status.
• You can now tap anywhere in the Comment area on the Property Comment screen to edit a comment.
• The Ask Cephai Chat History screen can now be filtered by date range.
• UI/UX improvements.
• Bug fixes.
9.3 11/10/2025
Version 9.2 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and
performance, including the following:
• To reduce manual entry and improve efficiency, we’ve added a new Bulk Violations feature. You can now group
all selected properties with the same Violation Type into a single violation batch.
• The following non-image file attachments now open directly in the app: .doc, .docx, .pdf, .txt, .xls, and .xlsx.
• UI/UX improvements.
• Bug fixes.
9.2 08/27/2025
Version 9.0 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and
performance, including the following:
• Implemented security permissions for app functions per settings in CINC Accounting.
• Fixed an issue that prevented the Violation icon on the Property Details screen from changing from red to
yellow when the Escalation Date is set to a future date.
• Fixed an issue with the number of ACC open requests not showing the correct count on the Property Details
screen.
• UI/UX improvements.
• Bug fixes.
9.0 07/15/2025
Version 8.1 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• Made improvements to Closed Violation’s expiration:
• Removed the Closed Violations Expiration settings on the Global Settings screen. (CM-2481) These settings are now controlled on the Settings tab of the
System / Company Profile screen in CINC Accounting.
• Violations marked with no expiration date in CINC Accounting can be reopened anytime.
• Enhanced Cephai-assisted email:
• You can now copy text entered in the Message field body of a new email into the Cephai chat window by tapping Ask Cephai.
• When you tap Insert on the Cephai chat window, you can choose Keep Editing to discard the Cephai-suggested text or Replace to keep the Cephai-suggested text.
• Added a Search bar to the Settings screen that allows you to search for and locate specific settings.
• The Escalation Date on Open Violations can only be a future date. Recurring fines for Violations continue to function as expected.
• You will now get a prompt if the app is unable to access the device’s photo library or camera when adding photo(s) to a Violation or Work Order.
• The Email Work Location and Email Vendor options on the Complete Work Order and Reopen Work Order screens are now controlled on the Settings tab of the
System / Company Profile screen in CINC Accounting.
• Vendors with incomplete or expired insurance are indicated on the Select a Vendor screen. Those Vendors can only be linked to a Work Order if permitted on the Settings screen of the System / Company Profile screen in CINC Accounting.
• Fixed an issue with phone numbers for new users not displaying correctly on the Property Details screen even when enabled on the Global Settings screen.
• When in offline mode, system-generated notes are created and emailed when a violation is updated, created, or closed.
• Fixed an issue with duplicate Violations created when the same Violation is saved in rapid succession while the device is offline.
• Fixed an issue with Work Order images not displaying correctly.
• UI/UX improvements.
• Bug fixes.
8.1 05/19/2025
With CINC Manager 8.0, your app just got a huge upgrade when working offline. Goodbye download limits! Hello, faster and smarter management. Get Ready for Next-Level Speed and Offline Power.
• Data downloads are no longer limited to 1GB.
• Data downloaded from the previous day will now be automatically deleted if there are no changes to sync back to CINC Accounting.
• Improved app performance in Offline Mode.
• UI/UX improvements.
• Bug fixes.
8.0 05/02/2025
Version 7.2 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• Additional default messages selected in the Select Notes field can be added to existing content in the Message field when creating an email from an open Violation.
• An email notification is now sent to the assigned user when the Status or Due Date of a Work Order changes.
• Fixed an issue with the Drive tab not displaying properties in the correct order while in Offline Mode and landscape orientation.
• UI/UX improvements.
• Bug fixes.
7.2 02/14/2025
Version 7.1 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• You can now search for a Vendor by Tax ID or SSN on the Select a Vendor screen when adding a Vendor to a Work Order.
• The Escalation Date on Open Violations can now be extended to a future date. If the Violation is linked to active Recurring Fines, re-approval of the fine is required.
• When creating an email with assistance from Cephai, the Homeowner’s Name, Sender’s Name, Sender’s Contact Information, and Subject are now automatically populated.
• When a selected note is populated into the body of a New Email, the contents of the Message field can now be edited.
• Fixed an issue with Open Violations not appearing on the Property Details screen.
• Fixed an issue on the Drive tab displaying in the wrong order when in Offline Mode.
• Fixed an issue with the top menu bar not appearing on some iOS devices.
• UI/UX improvements.
• Bug fixes.
7.1 01/17/2025
Version 7.0 contains bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• Introducing Cephai, our virtual AI assistant, which can answer your most important questions to speed up inspections. Cephai can:
• Answer questions about violations, work orders, ACCs when in an association.
• Answer questions about homeowner information including status, account number, address, and current balance.
• Answer questions about governing docs, guidelines, and CC&Rs when enabled.
• Answer questions on how to use the app.
• Help compose violation and work order emails.
• We have made significant behind-the-scenes improvements to ensure a faster and more stable experience.
• Second address lines and unit numbers are now taken into account when properties are sorted alphabetically on the Association screen.
• Fixed an issue that caused app crashes when saving an image taken with the device’s camera for a new Violation.
• Fixed a compatibility issue with attached keyboard and mouse on the iPad when submitting a Work Order.
• UI/UX improvements.
• Bug fixes.
7.0 11/22/2024
Version 6.11.1 contains minor bug fixes and improvements to enhance the user experience and improve the app’s stability and performance.
6.11.1 10/29/2024
Version 6.11 contains minor bug fixes and improvements to enhance the user experience and improve the app’s stability and performance.
6.11 09/25/2024
Version 6.10 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• You can now sort the Violations on the Property Details screen by Violation Date, Escalation Date, Violation Type, or Violation Status to make locating a Violation easier.
• You can now sort the Work Orders on the Property Details screen by Date Created, Description, Type, Due Date, Follow Up Date, Vendor, and Work Order Status to make locating a Work Order easier.
• UI/UX improvements.
• Bug fixes.
6.10 09/04/2024
Version 6.9 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• App stability and performance improvements.
• To improve the filter icon on the Map tab we have added a badge count for the number of filters currently applied.
• Fixed an issue that caused duplicate Violations to be created on the Property Details screen.
• The Drive tab now properly saves your scroll position on the property list when navigating back from the Property Details screen.
• UI/UX improvements.
• Bug fixes.
6.9 08/05/2024
Fixed an issue where the app sometimes crashed when updating from a previous version.
6.8.1 07/10/2024
Version 6.8 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• Improved search functionality throughout the app.
• Fixed an issue that caused app crashes or slowness when loading homeowners’ accounts in highly populated communities.
• Fixed an issue with downloaded addresses on the Association screen not showing in Offline Mode.
• Fixed an issue that caused app slowness when entering violations across multiple addresses.
• Fixed an issue that caused the download to error out when paused and restarted.
• Fixed an issue that caused the download to error out when the Download icon or the Download button is tapped multiple times in rapid succession.
• A please wait spinner now displays immediately when the Download icon is tapped once.
• The Download button now is inactive until the selected streets on the Download screen are successfully queued up to download.
• Fixed an issue with violations without additional descriptions causing downloads to fail.
• UI/UX improvements.
• Bug fixes.
6.8 07/09/2024
Version 6.7 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• The Map tab now displays a tracking label to more clearly indicate when the application is using your location.
• You can now merge existing property pins into one multi-property pin by moving one pin’s location on top of another.
• Addresses on the Associations screen now sort correctly when the property includes second address line.
• Updated the Property Details screen to include address information when viewing common areas.
• Fixed an issue with common area names not displaying correctly during the download and sync process.
• UI/UX improvements.
• Bug fixes.
6.7 05/31/2024
Fixed an issue where the app sometimes crashed when updating.
6.6.1 05/08/2024
Version 6.6 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• You can now reopen a completed Work Order from the Property Details screen by swiping left on the Work Order or from the Work Order Details screen by tapping the Reopen Work Order button. A Note is required when reopening a Work Order.
• To improve efficiency, association downloads only contain the 10 most recent Work Order attachments in Offline Mode.
• To link a Work Order to a new Vendor, you must now unlink the current vendor first.
• Added icons to the Select Property for New Pin list to differentiate between Properties and Common Areas when dropping a new Property Pin.
• Improved search functionality while in Offline mode when searching for a Vendor or Association containing any of the search terms.
• When the Remember Login ID toggle on the Login screen is turned off, the Login ID can be edited.
• Fixed an issue with the app crashing while taking pictures for Violations or Work Orders.
• Fixed an issue when Work Orders or Vendors emails that have multiple recipients. When multiple recipients are separated by commas, it correctly separates the email addresses.
• Fixed an issue with the Dollar symbol ($) not displaying on the Fine Amount field in the Violation letter.
• Fixed an issue with download indicators not showing correctly when dropping a multi-pin on the Map.
• Fixed an issue with the Map becoming unresponsive when moving a Property Pin.
• Fixed an issue with offline-generated Violation Notes not displaying after syncing.
• UI/UX improvements.
• Bug fixes.
6.6 05/07/2024
Version 6.5 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• You can now swipe left on a property within a purple pin group to unlink and drop as a single property pin.
• When dropping a new property pin on top of an existing pin, you can choose to drop as a single pin or multi-pin.
• You can now swipe left on the assigned Vendor to unlink it from the Work Order.
• You can now swipe left to complete open Work Orders on the Property Details screen.
• You can now select a Completed Status when adding a new Work Order.
• Email Work Location and Email Vendor options are now selected by default on the Complete Work Order screen.
• You can tap on the property’s phone number to start a call.
• You can now tap anywhere in a row on the Violation, Work Order, and ACC screens to make selections or interact with options.
• Expanded tappable space of the Back arrow on the Notes and Email screens for Violations, ACC, and Work Orders.
• You can now show or hide Map Icon Labels from User Settings.
• Properties are now searchable on the Select Property screen when adding a new property pin.
• Property Count on the Drive tab now defaults to 100 properties per page.
• Violation Items that were previously deselected are now removed from the search filter results if they no longer fit into an active search criterion.
• Improved search functionality throughout the app so that you can search for records containing any of the search terms.
• The Recent Properties list is now searchable by address.
• Added a Recent Properties list to the Associations screen when in landscape orientation. This allows users to quickly navigate back to a recently viewed property.
• Phone numbers for any Common Area, if available, are now visible on the Property Details screen.
• On the Login Screen, Remember Login ID is now automatically enabled when Biometrics is enabled.
• Fixed an issue with addresses not displaying in the correct numerical order on the Street tab while in Offline Mode.
• Fixed an issue with the mnymaxfine tag formatting incorrectly on violation letters.
• Fixed an issue with the Violation Items list not displaying correctly after the first page.
• UI/UX improvements.
• Bug fixes.
6.5 04/02/2024
Version 6.4 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• Added a Recent Properties list to the Associations screen when in portrait orientation. This allows users to quickly navigate back to a recently viewed property.
• Users with GPS enabled can now move property pins on the Map further than 100 meters. The distance was previously restricted.
• Moved the Default Header State settings to the User Settings screen. This was previously a Global Setting.
• Changed the Default Header State options to “Collapsed” and “Expanded” to improve clarity.
• Improved location accuracy when placing property pins.
• Fixed an issue with images not saving when added to a new violation.
• UI/UX improvements.
• Bug fixes.
6.4 02/16/2024
Version 6.3 contains many bug fixes and improvements to enhance the user experience and improve the app’s stability and performance, including the following:
• You can now add map pins for addresses not recognized by Google.
• For associations using GPS, the pin color when dropping a new map pin is now black to differentiate from the existing pins.
• The Login ID field on the login screen now becomes un-editable after configuring biometric login. To change the previously logged in user, tap the new Change Login ID button to remove biometric settings and allow a new user to log in.
• Violation jobs now include the initials of the user in the job name when started from the app.
• You can now swipe left on the Additional Description to delete it from the Violation screen.
• The Violation Items and Violation Types screens now display items on multiple pages rather than one list.
• The Select a Violation screen is now titled Violation Types to match CINC Accounting.
• To mirror the experience in CINC Accounting, fields in a completed work order can no longer be edited unless the status is changed to an open status.
• Blank phone numbers no longer appear on the Property Details screen if those numbers are configured to display in Global Settings.
• For first time users, fixed an issue with all violation levels appearing inactive when editing a violation.
• UI/UX improvements.
• Bug fixes.
6.3 01/12/2024
Fixed an issue that sometimes caused violations to be saved to the incorrect property record.
6.2.1 12/15/2023
• The app now includes in-app FAQs, and Cephai chat can answer questions using the same FAQ content.
• UI redesign for the Settings screen to make support resources easier to find.
• Camera reliability, UI improvements, and bug fixes.
more Version 9.6 Apr 13
Data Not Collected The developer does not collect any data from this app.