iPhone Screenshots

Description

ClassPass is the leading membership to the world’s largest fitness network. With ClassPass, staying active has never been easier – or more fun. Download the app for free and get started.

• Search, find and book fitness activities near you including: yoga, boxing, spinning, Pilates, barre, running, dance, martial arts, strength training, HIIT, body building, open gym time and more.
• Access 25,000+ studios and gyms at your fingertips, including popular options like Flywheel, Orangetheory Fitness, CorePower, Crunch, Pure Barre, [solidcore], y7, Row House and beyond.
• In select markets, use your ClassPass membership to book massages, cryotherapy, sports recovery and other wellness activities.
• Connect with HealthKit to show your average heart rate and how many calories you burn in class.

Your fitness routine? It’ll be anything but.

How does it work?
• Download the ClassPass app to start searching for fitness activities near you
• Browse classes by studio or gym, workout activity, location, time and more
• Find the classes you want to take and reserve them instantly
• Stream unlimited audio or video workouts when you can’t make it to class
• Connect with your friends on ClassPass to plan workouts together
• Try classes recommended just for you based on your interests, location and schedule
• Read reviews and class ratings from other ClassPassers and know what to expect
• Celebrate your fitness milestones and share them with friends
• Manage and adjust your workout schedule seamlessly with one account
• Pause, stop or change your plan at any time

ClassPass is available in over 2,500 cities across 26+ countries including: USA, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Netherlands, Switzerland, Denmark, Singapore, Hong Kong, Malaysia, Thailand, Indonesia, Philippines, China, India, the United Arab Emirates, Norway, Finland, Spain, Brazil, & Portugal.

What’s New

Version 4.20.0

Thanks for using ClassPass! This version includes:
- General bug fixes and improvements

Ratings and Reviews

4.9 out of 5
95.4K Ratings

95.4K Ratings

Kayklo ,

Customer service

-----edit update: classpass has helped me resolve this issue. There had been a mistake in filling out the class review option. I tried to avoid filling it out by clicking "missed class" afterwards. I was refunded and it has been resolved. classpass is a great app with lots of options to workout at different places- but there are definitely small things like that needs improvement.
------

I've had class pass for almost a month now. While I really do like it, for me it's really been lacking in customer service. It's been over 4 days since I contacted customer service about me being incorrectly charged for supposedly missing a class. I specifically remember going to the class, but class pass charged me $20 for missing it. I contacted customer service, and have yet to hear back about what's being done. In another issue , I attended the wrong class and missed the original class, so I was charged $20 again. This yoga studio has 2 locations, and while I was aware of that, I thought that the location on the map for that scheduled class was for that specific location, which would make sense. I had not realized that the scheduled class and location did not match up with each other. I haven’t heard back about this, but I was already charged. My friend, who has the exact same issue as I did because we were together, was reimbursed immediately. I’m just frustrated because I feel like the app would be great if they were more responsive to customers.

Developer Response ,

Hi there, thank you for taking the time to provide this feedback and we're so sorry we were not able to get back to you sooner! We definitely try our hardest to respond to everyone in a timely manner. If you have any other questions or concerns feel free to reach out at classpass.com/contact we'll follow up as soon as possible.

Applejcks ,

Was a fan, but now may cancel

I really liked classpass —still do in terms of the convenience it provides and the ability to let people try different studios or gyms without separate monthly bills. However, a recent search filter change that didn’t behave the way as expected resulted in me booking a class at a different location than I had intended. Not realizing it, I went to the studio I thought I booked only to be told it was a different location. I cancelled the class since I couldn’t get to the right location in time and would have wasted additional money. When I contacted support about it, the response was pretty much: “oh well”. I’ve been a member and fan for several years and have recommended this service to many friends and family. To not get some follow up on this was pretty disappointing especially since I had spent about $12 for an Uber to make it to the class on time. So overall, i lost out on $32 because of a UI change and the company won’t even waive the cancellation fee. It’s not a big loss, but I find the principle of not owning up to a the company’s mistake (in their interface) is pretty f-ed up. Customers should not be the ones that pay for that. I’ll be cancelling this membership (of 3 years) if this is how they resolve company-responsible issues.

Side note: other features of the app are cool. The recent addition of videos at home are super convenient! And I still like the activity filter and time filter interactions.

Developer Response ,

We appreciate your feedback and sincerely apologize for the trouble you're experiencing with our updated search feature. We would be more than happy to take another look at your account and see how we can help improve your experience with the new search feature - feel free to reach out to ClassPass.com/contact and we'll get back to you as soon as possible. Thank you for being a loyal, awesome ClassPass member.

rthomasmathews ,

Pros and cons of Class pass

Pros: you get to try out different classes and gyms for a really discounted rate (per class), no membership/commitment to a specific gym, can be used towards personal training sessions and other healthcare such as massages.

Cons: you can only try a class or gym out 4x max but class pass doesn’t restrict the amount of times you book same class or gym on the app - so unfortunately you are told this by instructor (who needs a certain amount of people per class to get paid and ClassPass people don’t count)when he/she has seen you there 4x or more. If these are the rules, then app should restrict booking same class or gym after 4th time (so that it’s fair towards the instructors); also if you’ve paid for a cycle but get ill which happened to me and are not able to use the credits purchased, instead of rolling it over to the next cycle, you just lose them and start over. This really is unfortunate bc I paid for it and unfortunately lost all 45 credits bc I was unable to work out for 4-5 weeks. Another thing is that once you’ve booked a class, they are not able to refund you the credits if you cannot make it to a class for in case of emergency type cancellations (on the day of) and you could get charged $15 for not attending the class even if you have an emergency. Is there not a way to be able to cancel a class on the day of if you have an emergency and not get charged?

Developer Response ,

Thank you for your feedback. We apologize for the confusion here. With ClassPass, you are able to book classes at the same studio three or four times each month depending on the plan you subscribe to. After the third or fourth visit to the same studio in one month, you can still continue attending but you will need to use a few more credits to do so. Once the next month begins, you can again book three or four more times at standard rates.

Additionally, whenever you late cancel or miss a class, the credits are always returned. We do charge fees for late cancelled and missed class to ensure that studios are still paid for spots committed to by our members.

Please reach out through the form at classpass.com/contact with any further questions or concerns about unused months of membership.

Information

Seller
ClassPass, Inc.
Size
109.3 MB
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Danish, Dutch, French, German, Japanese, Norwegian Bokmål, Portuguese, Spanish, Swedish

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like