Cove Connect 4+

Recently bought a house and my homie is building his own house. We determined the best DIY home security was Cove based on the remote control and touch screen panel capability. After using Cove for 3 or 4 weeks and ironing out a few kinks, I don't have any complaints to be honest. I almost gave up, but with a little patience everything was able to be configured and streamlined. I have not ordered video cameras yet and I [do not] expect that to work with the panel when I do-- I don't think the capability is even there at this time. I'll be connecting those to my Alexa Echos 😊 Each company has their plusses/minuses, but I decided Cove was right for me. Customer service so far has been very helpful contrary to some of the reviews I've seen. This is a genuine customer review 👌🏽💯

I'm thoroughly impressed with the app's design and layout. I love how quickly I can arm the security system quickly from the app. I also love that I can quickly see my cameras as I open the app. I like using the Groups which allows you to create custom views of different things in a single view. I do like the trigger feature too, where I can create actions like turning on my lights and lock the door at sunset. By thinking through these triggers it practically automates the security for me. I find the app to be exceptionally well-crafted and user-friendly. Great app!

Pros: Easy to instal the hub and panel. Easy to install the sensors. Easy to set up.
Cons: Their camera system is garbage. They use a company called Eufey cameras. They do not integrate well at all with the cove connect app. Customer service tried to help but got upset when I called them out on using an inferior product.

Overall experience with customer service was not positive at all. I’m sorry to sound like an ugly American but their representatives were not easy to understand at all and got very upset with my frustration. Please note that I was not happy with them on the phone but also I was not calling anyone names or cursing at them. Not a professional experience at all. Don’t waste your time with these people if you want your security system and camera system integrated. They just have not figured it out yet and that is why I am giving one star even though there are some positive aspects.