e& UAE 4+

Very Good

I would like to take a moment to express my utmost satisfaction with the network service provided by Etisalat. As a loyal customer for several years, I have consistently experienced exceptional connectivity and reliability.

Etisalat's network coverage is truly commendable. Whether I am in urban areas or remote locations, I can always count on a strong signal and uninterrupted service. This reliability has been crucial for both my personal and professional communication needs.

Furthermore, the data speeds offered by Etisalat are impressive. I have never faced any issues with slow internet connections, even during peak hours. The seamless browsing experience and quick download speeds have greatly enhanced my overall mobile usage.

In terms of customer service, Etisalat has been outstanding. Their support team is always available to address any queries or concerns promptly. The staff members are knowledgeable, friendly, and go above and beyond to ensure customer satisfaction.

I highly recommend Etisalat to anyone seeking a reliable and efficient network service provider. Their commitment to quality, extensive coverage, and excellent customer support make them stand out in the telecommunications industry.

Complaints

We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you

Developer Response ,

Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.

Updating Emirates ID is a painful process

If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date.

Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error.

A client should be able to back space to correct errors.

Developer Response ,

Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus