SmartHQ 4+

HAIER US APPLIANCE SOLUTIONS, INC

Designed for iPhone

    • Free

iPhone Screenshots

Description

SmartHQ lets you manage and control a variety of smart Appliances from GE Appliances, GE Profile, Café, Monogram, Fisher & Paykel, and Haier to give you total control of your headquarters, your home.

Replaces Café Appliances app, Monogram app, GE Laundry app, and GE Comfort app..

KEY FEATURES
• REMOTE CONTROL – remotely monitor and control your SmartHQ enabled Appliances so you can do things like turn your oven on when you are heading home
• VOICE INTEGRATION – Select SmartHQ enabled Appliances work with both Amazon Alexa and Google Assistant -- now you can multi-task with ease!
• NOTIFICATIONS – Receive helpful alerts from your smart appliance that tell you when your oven is finished pre-heating or if you left the refrigerator door open and many others
• SERVICE ALERTS – Get notified if your appliance needs attention
• SOFTWARE UPDATES - Keep your smart appliance up-to-date and access new features for your smart appliance as soon as they become available

COMPATIBILITY REQUIREMENTS:
Requires a compatible SmartHQ enabled Refrigerator, Dishwasher, Wall Oven/Range, Washer, Dryer, Window Air Conditioner, Portable Air Conditioners, Duct-free System, Whole Home Water Filter System, Water Softener, and Water Heater, or with a U+ Connect module. U+ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType

What’s New

Version 101.36

updated flow for connecting appliances

Ratings and Reviews

4.1 out of 5
7.2K Ratings

7.2K Ratings

brianbobcat ,

Good App With 2 Annoying Quirks

I’ve been enjoying the SmartHQ app for our double oven. During quarantine, we routinely picked up dinner to-go from a local restaurant that needed to be finished baking at home. From the car, we could preheat the over so it was ready right when we walked inside. We’ve also enjoyed the added cooking modes in the app, like air fry. It’s nice to see the oven and app getting updates.

The two annoying quirks are small and can hopefully be fixed quickly and easily. 1. We like getting notifications on our phones when our timer is done. Just the other night we were in a different room and couldn’t hear the timer but got the app notifications. However, we want the same 1 minute notification that the oven makes to also come to our phone. Whomever decided that not every alert the oven makes should go to the app clearly doesn’t actually use the product/app. 2. I have the LCD set to turn off at 11pm and on at 7am. After every update, that setting resets. Why? Stop defaulting settings the user has changed.

Giving both of those would make this a much better app.

Developer Response ,

Hello, and thanks for the review! We're pleased to hear you're enjoying the SmartHQ app and its features. Your suggestions for the settings and notifications are valuable to us, and we appreciate you sharing them as well. All the best! -Sylvia@SmartHQ

Alaskanspear ,

Wonderful experience so far

This is my first smart washer machine with the Smart HQ app. I am heavily invested into the smart home ecosystem. This app is great so far it gives me quick access to my washing machine. Things I love- 1. Quick access to see current status of load such as time left and what cycle it’s on 2. Ability to see how many washes I’ve done by day and month 3. How much is left in my auto dispense tray 4. Notifications!! this is awesome it tells me right away when there’s five minutes left in the load and then again when the load is complete even gets the notification on my smart watch love love love this!! 5. Stability …not once has my washing machine become disconnected from my network or had any issues with the app connecting to my washing machine Cons- i’m gonna be honest here… I really can’t think of any. I think these folks have done a wonderful job with this app so far …cannot wait to see what they do next

Update: would be cool to have the ability to see time left in cycle of both washer and dryer in Home Screen. Currently you can see they are both in a cycle on Home Screen but you need to select each on to see how much in time left.

Developer Response ,

Thank you for your feedback. If you do think of anything please let us know. Kelly@SmartHQ

kwalk14 ,

Annoyingly slow and lacking features

The worst thing about Cafe smart appliances is, they’re wifi connected but can’t directly update themselves. They require your phone to be screen ON and in the app for 30 minutes at a time to update and half the time it fails. Nobody has time for that. I’ve tried to update this stupid thing 3 times. And timers set in the app no longer function. I just can’t use it at all.

The only thing the app does for the fridge is allow you to schedule hot water or notify you if the door is left open. On the fridge and in the app, there is no real-time temperature display even though I know it has precision sensors. I know this because I can “hack” a way to display the current fridge and freezer temps by changing the current fridge and freezer settings. Doing this will display current temperature. It would also be great to be able to see how long it will take the refrigerator to get back down to the current setting after new food has been loaded or the doors were left open for too long. It would also be good to know if that time is longer than ok for food safety reasons. Oh yeah, and there’s a feedback option in the app that literally doesn’t work. Doesn’t do anything. You type your feedback and then it doesn’t accept the submission

Developer Response ,

Hi, thanks for sharing. We’re sorry to hear your disappointment in the SmartHQ app. Your business is greatly appreciated here at GE Appliances, and we want consumers to have a positive experience with our products and their features. We thank you for your suggestions on improving the performance and capabilities of the SmartHQ app, and we’ll keep them in mind when making enhancements. If you need any assistance or have questions, please reach out to us. We’re always happy to help. -Sylvia@SmartHQ

App Privacy

The developer, HAIER US APPLIANCE SOLUTIONS, INC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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