SmartHQ 4+

Was unsure at first…

Tried to do some research on this product before purchase and found there wasn’t a lot available. I was very skeptical at first because all in one machine are not common, but after discussing with my wife we decided to make the purchase we have been using for approximately one month and all skepticism is gone! There is slight adjustment to what we were used to in laundry machines but it was a quick assimilation. The clothes are slightly damp after the dry cycle but we found this is no issue at all. Like the product description in a few seconds after shaking it out they are dry. The sealed unit and the slightly damp to touch state on removal (if you take them out immediately) we believe actually help! We are very big on our clothing smelling good and it is apparent that the process with the heat pump drying infuses the dryer sheet smells even more deeply into the fabrics. You have to stop the cycle after wash to add dryer sheet but is so worth it! At least double the atone strength!! All the bells and whistles are nice and the app is great. We are using about 25% less detergent and fabric softener by using the smart dispensers. (Have refilled detergent twice and softener once).
..it’s heavy, so you Glad I paid for installation. And can I say. Added SPACE!!!!!! Smaller house with laundry closet. With only the one machine we installed shelving on both sides! So much storage now!!
Really love this machine. A WIN!!

Developer Response ,

Greetings! We are so happy to hear that you are loving your new combo appliance and its connectivity with the SmartHQ app. If any assistance is ever needed, feel free to reach back out to us. - Adrian@SmartHQ

Worth every star!

It only took four phone calls and my two and a half hours to connect with two human helpers to get my Cafe range connected. That is not the good news. Sorry, that’s definitely not the good news.

GE in its infinite wisdom has decided it’s better to keep using a very poorly written piece of software requiring even more human intervention to problem solve rather than hiring better knuckleheads to write software that works. Instead, GE believes the public are beta testers! Still not what I call GE Smart. GE thinks it’s better to employ folks to know how to get around the GE SmartHQ piece of garbage software. My 5 Stars are for GE only because having all those employees to do the work-arounds for a range that really shouldn’t require Wi-Fi in order to function but instead guarantees lifetime employment to humans to use appliances that shouldn’t need software at all. They get 5 folks get my 5 Stars and GE gets 5 Stars for hiring extra people who pay taxes that supports Social Security, road taxes, hospital, and employee health benefits. That’s a yeah for GE and our economy. Yup, 5 Stars for not being SmartHQ at all.

Developer Response ,

Please contact our support team for further assistance with this error message. They can be reached via email at appsupport@geappliances.com or call our Connected Home Support Line at 1-800-220-6899. - Adrian@SmartHQ

Great app - tweaks would make it fantastic

The SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting.