Go Mobile PGH 4+

Still got a ticket

The app charged my card, sent me notifications so I wouldn’t be late leaving before time expired, and I received a receipt via email. However, I still got a ticket. And when I contested the ticket with the emailed receipt showing I’d paid for parking the ticket was upheld because the lid ended plate number wasn’t entered into the machine on the street. That stinks. I won’t be using the app anymore.

Was reliable, is now annoying.

This app used to be convenient and easy to use. Once you were set up it was then just a few quick taps to verify you had the right vehicle and amount of time selected and then, bingo, you were ready to go.

But the current app is annoying and hard to use and has abandoned the smooth and easy to use design for some reason. I’d guess they tossed the native iOS app for a “common codebase” kind of thing that saves them from developing multiple version of the app, one native app for iOS and another for that other OS? A really poor decision, this is so slow, klunky, and annoying to use that it is only slightly better than using the parking machine on the street.

I am constantly confused by what is selected or what will happen if I hit a button. Will it park me for 15 minutes or choose the wrong vehicle? I no longer think of the app as reliable, but as some kind of puzzle trap that might blow up on me. Brink back the old design/native iOS app!

The one good addition has been the map with the machine numbers. For some reason the numbers are not very large and you often have to get out of your car to see them clearly. But the map allows me to check the number from inside the car. That helps a lot since I don’t always have to go looking for the machine in the weather and search for the relatively tiny numbers. Really, you’d think the city would print them as large as possible on all four sides!

Won’t accept payment methods anymore

Updating my review to 4 stars after figuring out a workaround.... the app doesn’t seem to allow you to add more than one credit card. Removed all of my cards and added just a single payment method and now the payments are working. This is annoying but at least I can use the app again

This app was 5 stars before it stopped allowing me to use the credit cards I had saved in the app. I have two Visa cards in the payment methods but the app won’t recognize either of them, just tries to force me to sign up for Visa Checkout instead. 1 star until I’m not forced to sign up for an additional service to use this app

Developer Response ,

I apologize for the inconvenience! This is a known app issue and our development team is working to correct it. In order to better assist, and inform you of a fix release please send an email to feedback@parkmobile.io with your account details.