GFiber: The Google Fiber App 17+

It’s really quite amazing how bad the search functionality is with this app (and Google Fiber itself).

Example: The Oscars are tonight. I’m not home and wanted to record the show. Dare I try on e again to use this worthless app to find a show and record it? Oh, why not? I’ve got 29 minutes to kill. I found 14 “The Oscars” titles, NONE OF WHICH had any “upcoming airtimes” that I could set to record. I finally used the guide and just kept advancing hours until I found it.

Why are there 14 “The Oscars” in the first place? Because Google wants you to know that there were Oscar ceremonies on TV in 1952 as well. Why does this matter? It doesn’t, but you still cannot find what you’re looking for and record it. What’s the point of a app like this? I dunno, ask every other cable provider. They seem to have their own issues, but finding a show that comes on TV six hours from now is not one of them.

Google is exceptional at finding things. How can it be this horrible at the only task you’d need from an app like this? Answer: it’s okay. you have the same issues when searching from the Google Fiber set-top box.

Once upon a time, Google Fiber was new and I lived in one of the pilot cities. It was so much better than the crappy Time Warner. The service was fast, customer service was knowledgeable and could often fix any issues remotely. I never worried about slow speeds or outages.

Fast forward to late 2022, and it is as if The service us being run by Cox or Spectrum (Time Warner’s new alias). Spotty connection, slower speeds, underwhelmingly basic tech support and God forbid they need to send a tech…it takes days. Sounds disturbing familiar doesn’t it?

In closing, I agree with the common theory that when they started offering the higher speed package, they sent a sneaky update to all devices to throttle our service in an effort to get us to upgrade from $70 to $100 per month just to regain what we already had.

I love this app because it's very accessible with voiceover. I can easily pay my bill, change my account settings, and update any information that needs to be updated as necessary with this app. As a visually impaired user, accessibility is very important to me, and it's nice to know that Google Fiber caters to each of their customers individual needs. Thank you Google Fiber for making such an accessible app that allows visually impaired customers to maintain and conduct their business with you.