Find a Dental or Vision Provider in the Guardian’s network and access your ID cards. Using a provider in Guardian’s network provider saves on dental or vision care.
- Search for participating dental or vision providers by name or location
- View, download or email your ID card. Use when making an appointment or at your next visit.
- Add to Apple Wallet now available on your ID Card for supported plans.
- Bug fixes
Ratings and Reviews
Doesn’t work with Apple Wallet
Updated: Looks like somebody fixed the issue.
Whenever I try to add my ID card to Apple wallet I get the error “We’re sorry. Something went wrong. Please try again later”. i’ve uninstalled and reinstalled the app. I’ve also tried to log out and log in again. Nothing seems to work.
I have a new dental plan that began this month with Guardian Direct and set up my account online today. Then I saw the website mentioning how iPhone users can “add your Dental ID card to your Apple wallet…” so I went to my iPhone and searched for Guardian Direct app and I see several variations depending on whether you are a provider, have dental/vision plan, or if you have life insurance plan. I chose this app and I immediately spied after I pressed on “View ID” then the app asks for “User ID” while website asked for my email address. This didn’t work so I pressed on “trouble logging in?” link. I pressed on “Forget User ID” (knowing that isn’t the case), and it asked for my email address. Next screen it says “We are sorry, but your access has been suspended…”. I panicked and went back to website and I still have no problems with website (even logging out and back in). This implies multiple issues with sync’ing between website and app.
This app doesn’t work for customers covered through Cover CA. Also, there are dentists in there network that are out of business. I’ve been paying for months and when I needed to see a dentist, it turned out they had closed a long ago. Then I tried updating to a different dentist in the Guardian network and they didn’t have a working phone number or email address. I’m really worried about my teeth and I’m not able to see a dentist because Guardian keeps offering closed offices to me.
Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.
Data Linked to You
The following data may be collected and linked to your identity:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- The Guardian Life Insurance Company of America
- 20 MB
- Requires iOS 16.0 or later.
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Age Rating
- © 2017 The Guardian Life Insurance Company
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