Screenshots

Description

Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk.

With HelpSpot for iOS you can:

* Respond to requests
* Add private notes to requests
* Access all your filters
* Access your most popular response
* Full searching
* Full request history access
* Customer history
* Works on self hosted and hosted installations
* Universal app for iPhone and iPad

What’s New

Version 1.3.3

Minor bug fixes and performance optimizations.

Ratings and Reviews

2.0 out of 5
2 Ratings

2 Ratings

CarterGuy ,

Slow

App is really slow. My Queue shows all open tickets, not what's actually in My Queue.

Detay321 ,

Needs a lot of work!

This app needs so much work. It’s buggy and very limited on the functionality.

nathanntg ,

Nice, albeit somewhat neglected mobile interface

I love HelpSpot and use it for managing customer service and sales for my small business. It helps us coordinate activity, track customer interactions and automate basic tasks. I was very excited when they introduced the mobile app with version 4, as it makes it easier to answer requests on the go (and the web interface is not that mobile friendly). Unfortunately, the app has not received the same level of polish. There are bugs in text formatting, it crashes occasionally and the interface can unresponsive. I would really value the app if it kept receiving polish and improvements.

App Privacy

The developer, UserScape, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You May Also Like