Website is easy to use but the app is confusing and unclear.I accepted a shift trade offer from someone and it disappeared, not changing our schedules or showing up anywhere else. On the support website I read that it would not change the schedule if the manager had selected an option to approve all trades, however it also said in this case it should appear as pending approval (which it did not). I went on the website eventually and realized that there was a clear easy way to view trades pending approval online and this cleared up confusing. I like the website but the app is to confusing and does not show nearly as much information as the website.Also another note: notifications default to being off so make sure to turn them on if so you are aware when a shift trade offer has been made to you.So overall: website is clear and easy to use, app is stressful and confusing.

If I could make a suggestion to the W2W app, I would suggest to make a small change in the area of available shifts. I make my own schedule, so it would be very helpful if I was able to block out days that I know I am not able to work. Would it be within your power to give me the option to black out the days that I cannot pick up? For example, if I make a appointment for my kid a month and a half in advance and I know I won’t be able to work at that time it would be helpful for me to go to W2W app, to the day of the appointment and block out that time block in the available shifts section ahead of time so I know I have something important on that day. When my employer posts the new schedule I can pick up the Monday, Tuesday Wednesday and Thursday I can work. But when I come to the available shifts on that Friday I will see that it is black or gray or purple and I will remember that I cannot pick up shifts on that day because I blacked out that day when I made the appointment. this saves me from having to find someone to work for me because I accidentally picked up on the day that I knew I couldn’t work.

Overall, a pretty straightforward and easy to navigate app. The only issue I have with it is that I have push notifications turned on through the app AND notifications for this app turned on through my settings, and I still don’t receive any notifications for this app. And I know it’s an issue with the app and not me because this happened with my last phone, and now I have the iPhone 17 pro max all updated and everything and it’s still an issue. I’ve also tried uninstalling and reinstalling it and still nothing. I’m missing out on some important work things!I would also love a pink option for one of the color settings. Thank you!

When the push notifications actually came through, the app was great. Within the last month it seems like no matter what settings I change, whether in my phone’s system settings or the app’s settings, push notifications won’t work anymore. It’s a really unfortunate thing because I no longer get some pretty important updates regarding scheduling for work. Hope they fix it soon.