I’d give this app 5 stars in a literal heartbeat because of how easy and intuitive it is.. it’s also very fluid and works beautifully. That being said there needs to a be a section where I can specify “for here” or “to-go” or simply a “special instructions” section where I can make a request like that. A “special instructions” section already exists but it’s in a weird location and seems out of place (after you select a drink there’s a quantity selector and a box for special instructions). Once that fix is made I’ll change my review to 5 stars immediately.

Every time I’ve been to Brooklyn Water Bagels in Lady Lake, I’ve received excellent service. There have been a few issues with orders, but everyone on staff went out of his or her way to make things right. There were times when it was not even the fault of the sales associate! I’m very happy to be a patron of this establishment.

App is okay. It’s not great, but it’s not terrible either, but why did they remove Apple Pay? Apple Pay is a more secure and more convenient way to pay. Now as soon as their servers are hacked (which seems to pretty much be inevitable these days), our credit cards will be compromised, the banks will have to issue new ones, and we the customers will have to go through the hassle of updating all our recurring billing to the new card number 🙁

About a month ago I found a pice of wood about a quarter the size of a toothpick in my bagel. When I complained to the manager his response was “That happens from time. To time.”Not a good answer. I should have been offered an apology and a replacement bagel.I sent a letter to corporate but apparently they didn’t think it was important to respond.Poor customer relations Brooklyn Bagel!