I installed a brand new Wi-Fi connection from Sundance on my Optima. Right out of the box it wouldn’t connect. After a couple weeks Sundance fixed it, now the free year of the cloud I didn’t renew and wasn’t even offered as much. I changed it to Wi-Fi and it worked for a little while but now after my phone update the tub will not connect to my phone. Extremely frustrating especially so when you spend $18k and wait almost a year to get the tub.

The recent update has made the app work again the way it should! It worked fine for a long time and then just stopped being responsive even though it was correctly on my network etc.Fast forward to a month ago, the app updated and hallelujah! Version upgrade and I’m back in business.Thank you Dev team

I’ve had the app for a few years. At first it worked (operated my Sundance spa remotely) most but not all of the time. But for the last 12-18 months, it only works maybe 10% of the time, even when I’m close to my spa. And getting help from Jacuzzi/Sundance is difficult. Definitely not worth paying for.

So here is the deal. I rarely ever write a review but when it’s this bad people should be fair warned. I bought a used Sundance aspen tub. The previous owner had it for a little over a year kept it perfect condition. I drove to Texas to pick it up through his Sundance dealer. Paid big bucks for this thing. I hook it up everything is as good as new. At this point I am happy. Now the problems begin. I decide to hook up the WiFi part of the tub. Can’t register the tub in my name and account. Understandable call Sundance and talk with a lady on the phone. I need the old owner email to get registration changed and password. Cool 2 hours of my life gone. Connect the seller he is awesome gets me everything I need. Call back. Tell them I can log in under the old email and new password but need to change the account holder. Put on hold “technical support says you can’t do that because he let the cloud subscription end” what a joke. I am told I have to buy a brand new WiFi module. But yet this thing works perfectly fine but the seller and I want it in my name hooked up to my local WiFi. Remember this thing is so new it’s under warranty!!!! Nope buy a new one thanks for calling I will let my supervisor know you are not happy. Sundance spas are awesome have owned various models for better than 20years. App that controls the spa complete junk. Imagine buying a Lexus or a Porsche that has xm radio in it used. And the. Be told nope can’t use it but a whole new radio from your dealer and have them install it. Ludicrous. Get your app, your developers, your server, and your customer service all on the same page.