So far there has not been an occasion where I can remember I was not pleased nor satisfied with the outcome of my visit to see an LVHN Doctor. They take time set up for me and they talk to me about my care and concerns and together we devise a health plan based on all information gathered. I used to travel all the way from East Stroudsburg to Allentown just so I could have these great doctors care. If you are wondering why I would travel 96 miles round trip just to have an (LVHN) Lehigh Valley, Health Network Doctor when there were other care providers. Well the Doctors are the best and I had complications with having my child. The doctors made me feel safe and well taken care of before or during and after, and all I can tell you is that My Son is here, healthy, well-rounded, and alive because a team of doctors cared for us both in the most crucial time and after. My Son was born with a rare form of jaundice and the doctor never stopped searching and researching his case for a cure. She came up with a plan to help him survive. I never forget when she said I could not sleep thinking about your son and what we need to find out to help him and that was more than enough for me. Lehigh Valley Health Network really has some of the greatest doctors you would want to meet. Thank you all for always being kind, considerate, compassionate, and ready to fulfill your oath. You all are the best of the best.

About 12 years ago my boyfriend was at lvh frequently for cancer treatments. My experience was not great to say the least. Most of the nursing staff was cold and I felt like the love of my life was just a medical experiment. As I argued to be allowed in his room, because we weren’t married, and waking up in the early mornings to a room of students talking about his condition as if he wasn’t there. Because of that I have avoided lvh as much as possible. I stopped in today to pick up my sleep study. As usual a bit uneasy being in a lvh facility. Doris put me right at ease. She is an incredibly beautiful soul and an amazing nurse. I walked out of an lvh facility smiling for the first time in over a decade. And yes, I have been there a few times over the years. I wish every nurse was like Doris.

I spent about 5 hours today trying to make an appointment For Pulmonary testing. I had looked for phone numbers on the app. I could not get through to the testing place because of a problem. I was told to try again later. So I tried hard to get a number for my pulmonary doctor. There were service problems. Call back, so I got in touch by sending a message. Put her name search, it didn’t show up to message. I filled out an entire ‘paper’, on the pc. I gave my whole history, medical cards, the nurse wrote back and said I would have to pay for a phone visit. I wrote back that I only needed to make an appt. And cancel that $150 visit! The nurse wrote back, and gave me their phone number, so for the second time, there was a service or technical problem. I tried a little later, and it worked!!! After several hours of trying ! A very nice person took my call, and sent me to a person at Muhlenberg to make my app.!!! Not for the people working, but for me, this was quite frustrating. I do not like this app, and never did. I always have to dig and did for info. The app is only good for reminding me of appts.

E check-in for appointments sounds great, and would be, except it doesn’t actually check you in. I’m still not sure what the intended utility of this feather was supposed to be. You still have to wait in line and wait to check in with staff, which makes that feature a complete waste of time. Plus, they often end up asking you the same questions that one answered in the e check in anyway. Making appointments is also often a futile endeavor. In trying to schedule an appointment for a flu shot, I’ve been told for a couple of months that they aren’t available anywhere in the network. Whether that’s true or not, it’s not good. It’s nice to get ones test results to review, and the ability to integrate my appointments (made over the phone, not the app) automatically with my calendar is nice. Other than that, this app does little to facilitate an improved customer experience and in fact often achieves the opposite. I sense LVHN has an app only because they felt that everyone else did so they should, too.