iPhone Screenshots


ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your case, the EBT balance for each of your benefits, and any upcoming Recertification dates.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Upload Documents
The Upload section of the app lets you upload and submit documents needed for your case to the Agency. It also shows a list of documents that you already uploaded. Each document you submit stays on the list for 100 days from the date it was submitted.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The My Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the Agency. You can also update this information once every 24 hours.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Traditional Chinese.

What’s New

Version 2.0

Minor bugs and enhancements

Ratings and Reviews

4.6 out of 5
4.3K Ratings

4.3K Ratings

agave_inmytea ,

Help please

I’m writing this with hope that by some slim chance that someone can help me. I am a single mother who fled a marriage due to domestic violence. I am not receiving no child support and need to re-certify for benefits on the 5th but I will not be able to attend my appointment because I am employed and scheduled to work all business days and business hours. For some reason when I select the option to recertify online it will not allow me to move forward with the process. If I take the day off or go in late I may not be able to keep my job because I’m working temp-perm and really want to be hired by the company. I need to recertify for benefits because I have been paying over 1000 dollars a month in childcare and 400 in cab fare to get to my daughter in time and have been netting 0 dollars to be at my job everyday. Please advise if there’s any how to do the recertification online!

Developer Response ,

Thank you for contacting Access HRA.
For case related information please call Infoline 718-557-1399

Songbird0402 ,

Good app with great potential

For someone like myself who cannot almost make it to a location to hand in paperwork, this app seemed perfect. Only after downloading and trying to use the upload function did I realize that you cannot actually upload files from your device as you would a computer. Each individual document must have a snapshot taken of it by the app then uploaded. This is a little disappointing since we live in a age where files are sent through emails. So in order to use the app as it was created I would have to do an extra step of printing out the document first. This might be easy for some people but everyone does not have access to a print. If the developers are reading this, in the next update perhaps there could be a way to upload from your phone? Then the app would be a 5 star worthy app!

Developer Response ,

The app was created to make managing your benefits easier, and we're always working to improve functionality. We appreciate the feedback.

Isabel Hatch ,


I like the ease of use in this App, especially now that you can upload docs from your phone, atleast for me it was easy, but I did notice that some of the HRA workers are having issues finding the uploaded documents, because I uploaded all the required documents asked for and yet when I called they seemed not to know where to find things and I even received a letter stating I needed to provided these documents before certain date when I already did, I even uploaded three times and everytime I called some HRA workers at info line were very knowledgeable but the ones that do the interviews over the phone can’t find anything. I wish they had more training because now I am still waiting , no response from them and still asking for the same docs! Smh

Developer Response ,

Thank you for your review! Please email us at accesshrasuppapp@hra.nyc.gov for the assistance with the issues


Department of Information Technology And Telecomm
44.9 MB
Health & Fitness

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Arabic, French, Korean, Russian, Spanish, Traditional Chinese

Age Rating
Rated 4+
© 2018 by NYC Human Resources Administration


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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