When my system was installed, I was given the MySolarEdge app. This app is extraordinary compared to Palmetto. Now they’ve blocked access and will only let me use this app. Just a few quick issues. 1. The graphs don’t have labels. It’s hard to tell what a bar chart means without context 2. There is no view of current generation. You only see totals by hour. With the other app, I can see exactly what is coming in at any time 3. No ability to refresh the usage without choosing a different day, then coming back to today. This really isn’t a monitoring tool.

The worst thing that I’ve done was to get solar. Salesman scammed me, Palmetto returned half the money back. Salesman sold it to me showing a different price. Need service done and have sent numerous emails and texts. I’ll I get is a return email stating a ticket has been generated. I’ve ask them to call me, still waiting, I want this system checked, no response. I can produce old electric bills and compare to newer ones and I don’t I am not realizing any difference. Paid 45k for this system and between paying the loan on it and bills being astronomically high ( not talking about the current rates either, those are gonna blow me out of the water) I do not feel any savings. Biggest regret ever, paying more than before when I should be saving. Every other person I know boasts about having zero or close to zero electricity bills, I get laughed at. Mine before this increase (winter and summer) were $500 to over $700 a month. I do not live in a mansion either. This is crazy! Palmetto wants to ignore me they are gonna hear me now starting with this review

It costs a LOT to install the solar but Palmetto advised we’d be earning credits on our electric bill so we’d make out in the long run. Just the opposite especially when there’s a clause in the contract for Duke Energy which lets them that ALL the kWs left in your account at the end of May each year from your June bill. This year my husband was sick and to get the help I needed we left our house in January, to go live at my daughters so I’d have help caring for him. He passed away and I wasn’t able to return home till July, 2022. I didn’t worry about my electric bill as I paid a minimum amount and with no use I figured I’d have a LARGE credit when I returned home. I didn’t!Now looking back at my bills I noticed in April 2022 I had 1348 kWh, May 2022 another 995 kWs for a total of 2343 kWs credits, the June bill another 819 kWs for a total of 3162 kWs. But on the bill it shows “Reset” Duke took all my credits back! I called them today and asked why. I was told “The guide lines for North Carolina takes All credit back on May 31st each year, and the company that installed my solar should have made sure I knew this.” Palmetto didn’t make sure I knew this, they were to busy making their sales pitch to inform me of any set backs. I’m on a fixed income and I feel like I was used by Palmetto and now Duke Energy twisted the knife.

Please Palmetto update your app. We will like to get more information on the productivity of the panels and frequent updates. I have to wait until the next day to know what my productivity of the previous days was. Yesterday, we had a lot of sun here in Houston and the app is saying only 0.5 KWH was generated. How is that possible? I was going to recommend Palmetto to a couple of my neighbors but I am asking them not touch you guys with a 10 ft pole. I am not saving any money from the installation of the solar panels. I pay $185 a month. I am supposed to generate 1,600 KWH a month to breakeven given my monthly payment. The highest amount of electricity I have generated with the panels is 1,300 KWH. I wish I knew better.