Sunnova

Name: Sunnova
Rating: 3.9 (841 reviews)
Author: Sunnova Energy

Demystify your home energy

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

841 Ratings
Ages

16+
Years
Category

Lifestyle
Developer

Sunnova Energy
Language

EN
English
Size

91.5
MB

iPhone

The Sunnova App puts homeowners in control of their home energy by combining modern energy appliances, including solar, storage, and electric vehicles, in one, convenient app. Users can manage their devices; view hourly, daily, and monthly performance; and discover new ways to optimize their home. As the central place for managing a new kind of home energy ecosystem, the Sunnova app enables homeowners to manage and optimize their Sunnova Adaptive Home™.

Ratings & Reviews

3.9

out of 5

841 Ratings

Support is lacking
08/08/2023

b1tflipper
Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.
Support is lacking
08/08/2023

b1tflipper

Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.
Worthless
05/13/2025

Paratrp27
I hired Sunnova and have them put in solar panels, a home generator, a home, backup battery and a car charger a year and a half ago. Accordingly, my app should look exactly like the example in the photos below. It never has. It is completely blank. It just shows an empty house there. I have called Sunnova technical support probably about 40 different times to see when this would be fixed including today and they still tell me they have no idea that according to them, they cannot set up anything to do with the car charger, home generator, etc. In fact, most of them don’t even know what I’m talking about and tell me that their app cannot do any of those things when I’m looking at the photo right in front of my face. When I send them a screenshot of the photo below, they just tell me sorry it’s not set up like that on their end and that those features are not available. They finally sent a technician out to come take a look and like other users here the guy got out, looked at the outside of my box and said your system is working and got back in his van and left without doing anything. So basically I can login and just see how much is left on my loan and that is about it for this app. That certainly could be handled by a webpage. I still have hopes that someday my app may actually be working correctly and look like the photo below, but after a year and a half I am just about tired of trying. If you are the app developer, I would surely love for you to contact me personally so that we could work through these issues with your app as clearly I am not the only customer here is not getting any information from the app. I am more than happy to work with you to get it resolved.
Worthless
05/13/2025

Paratrp27

I hired Sunnova and have them put in solar panels, a home generator, a home, backup battery and a car charger a year and a half ago. Accordingly, my app should look exactly like the example in the photos below. It never has. It is completely blank. It just shows an empty house there. I have called Sunnova technical support probably about 40 different times to see when this would be fixed including today and they still tell me they have no idea that according to them, they cannot set up anything to do with the car charger, home generator, etc. In fact, most of them don’t even know what I’m talking about and tell me that their app cannot do any of those things when I’m looking at the photo right in front of my face. When I send them a screenshot of the photo below, they just tell me sorry it’s not set up like that on their end and that those features are not available. They finally sent a technician out to come take a look and like other users here the guy got out, looked at the outside of my box and said your system is working and got back in his van and left without doing anything. So basically I can login and just see how much is left on my loan and that is about it for this app. That certainly could be handled by a webpage. I still have hopes that someday my app may actually be working correctly and look like the photo below, but after a year and a half I am just about tired of trying. If you are the app developer, I would surely love for you to contact me personally so that we could work through these issues with your app as clearly I am not the only customer here is not getting any information from the app. I am more than happy to work with you to get it resolved.
Crappy inferior app
06/04/2024

justmikey4k
We just bought a new home which came with Solar provided by Sunnova. It was activated over a week ago and I have not been able to get any consistent data/ info from this app. The summary doesn’t show daily/ hourly/ weekly production and there’s no data on consumption. When I does decide to show data it’s also inconsistent and incomplete. It’ll show data for a day and then only show 1-3 hours worth of data. When I launch the app the next day everything is gone. Let me be clear, I don’t think this is isolated to the app as I’m seeing the same thing on the website when I log in. So this is like a web app. Linking to a website and serving the same empty data. What gives?? I had SunPower for a year before this and the app was amazing! I could see real time consumption and production. I could see my daily, weekly, monthly production and consumption. I have an EV so I depend on this detailed info to determine when to charge and for how long to charge and to configure how much to charge (amps) so that I’m charging based on my production and not needlessly pulling from the grid. Let’s go Sunnova. Get with the program. This app and your website as it is right now is pointless and useless.

Developer Response
Thank you for bringing this to our attention and we apologize that we didn’t meet your expectations. We definitely want another chance to get you the details that you need to ensure that we address your concerns please contact our Customer Care team at 866-786-6682 or customerservice@sunnova.com.
Crappy inferior app
06/04/2024

justmikey4k

We just bought a new home which came with Solar provided by Sunnova. It was activated over a week ago and I have not been able to get any consistent data/ info from this app. The summary doesn’t show daily/ hourly/ weekly production and there’s no data on consumption. When I does decide to show data it’s also inconsistent and incomplete. It’ll show data for a day and then only show 1-3 hours worth of data. When I launch the app the next day everything is gone. Let me be clear, I don’t think this is isolated to the app as I’m seeing the same thing on the website when I log in. So this is like a web app. Linking to a website and serving the same empty data. What gives?? I had SunPower for a year before this and the app was amazing! I could see real time consumption and production. I could see my daily, weekly, monthly production and consumption. I have an EV so I depend on this detailed info to determine when to charge and for how long to charge and to configure how much to charge (amps) so that I’m charging based on my production and not needlessly pulling from the grid. Let’s go Sunnova. Get with the program. This app and your website as it is right now is pointless and useless.
Developer Response 06/11/2024
Thank you for bringing this to our attention and we apologize that we didn’t meet your expectations. We definitely want another chance to get you the details that you need to ensure that we address your concerns please contact our Customer Care team at 866-786-6682 or customerservice@sunnova.com.
This app has no reason to exist
06/25/2023

fernanluyano
I’m a software engineer myself. My review is subjective as an engineer, not as a user.What’s the point of this app? Well, to report how much the system is producing, in probably near real time. The thing is that the readings are extremely inaccurate. It would sometimes report some and sometimes it won’t. Even at noon. It seems either at random or just the data pipeline is extremely slow and unreliable. They told me to wait some time after first activation to see data. It’s been a month it won’t report on cumulative readings for the last week? What’s the SLA of this data? Months?The UI seems like done for a high school project. Unintuitive as it can be. Someone needs some UI design classes. So, if the point of this app is to report Kwh production, and it doesn’t do it reliably (bad data is worse than no data), the UI is not user friendly, what’s the point? The shouldn’t exist at all. If sunnova just outsourced it, claim your money.

Developer Response
Thank you for your feedback. We're sorry to hear you had an issue with our app. We are constantly making updates in order to improve your experience. Please reach out to our customer care team at 866-786-6682 or customerservice@sunnova.com with any additional suggestions or concerns.
This app has no reason to exist
06/25/2023

fernanluyano

I’m a software engineer myself. My review is subjective as an engineer, not as a user.What’s the point of this app? Well, to report how much the system is producing, in probably near real time. The thing is that the readings are extremely inaccurate. It would sometimes report some and sometimes it won’t. Even at noon. It seems either at random or just the data pipeline is extremely slow and unreliable. They told me to wait some time after first activation to see data. It’s been a month it won’t report on cumulative readings for the last week? What’s the SLA of this data? Months?The UI seems like done for a high school project. Unintuitive as it can be. Someone needs some UI design classes. So, if the point of this app is to report Kwh production, and it doesn’t do it reliably (bad data is worse than no data), the UI is not user friendly, what’s the point? The shouldn’t exist at all. If sunnova just outsourced it, claim your money.
Developer Response 08/02/2023
Thank you for your feedback. We're sorry to hear you had an issue with our app. We are constantly making updates in order to improve your experience. Please reach out to our customer care team at 866-786-6682 or customerservice@sunnova.com with any additional suggestions or concerns.

What's New: Fixed an issue where some new Sunnova users couldn’t reset their password due to email verification. New accounts are now properly verified at sign-up. Update to the latest version to get the fix.

Version 1.44.6 3d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Sunnova Energy Corp
Size: 91.5 MB
Category: Lifestyle
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
Languages: English
Age Rating: 16+

16+

Learn More

Contains
Unrestricted Web Access

Developer Website

Privacy Policy

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Sunnova

Ratings & Reviews

Support is lacking

Worthless

Crappy inferior app

This app has no reason to exist

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by Sunnova Energy

Sunnova Catalyst

You Might Also Like

Flo by Moen™

The Palmetto App

Schlage Home

FRONTSTEPS Community

AHS: American Home Shield

Aladdin Connect

Level Home

Resideo - Smart Home

First Alert by Resideo

Emporia Energy