AT&T Photo Storage

Name: AT&T Photo Storage
Rating: 4.8 (52960 reviews)
Author: AT&T Services, Inc.

Photo & Video

Free

53K Ratings
Ages

4+
Years
Category

Photo & Video
Developer

AT&T Services, Inc.
Language

EN
English
Size

204.5
MB

Important Update: AT&T Photo Storage will be discontinued on October 20, 2025. Please visit https://www.asurion.com/att/photos25 for more information.

Ratings & Reviews

4.8

out of 5

53K Ratings

It works well… although I think it could be better
11/11/2021

Welcomed to Read
The app generally works well with little to no issues. However, I think it would be great if there was support for apple pro raw photo uploading. It was a little jarring seeing a majority of my photos not backing up initially. It would also be great to provide the option for the user to choose whether or not to allow the phone to keep backing up photos even with low battery. Overall, I am happy with the service. Yet, being able to share photos as a link would be incredibly useful and take full advantage of the apps storage capabilities. Seems a bit rudimentary trying to share photos from the app only to be restricted to a few at a time through traditional email.

Developer Response
This is very helpful feedback, please submit any issues you see like this to https://www.asurion.com/appsupport/ so we can assist- thank you!
It works well… although I think it could be better
11/11/2021

Welcomed to Read

The app generally works well with little to no issues. However, I think it would be great if there was support for apple pro raw photo uploading. It was a little jarring seeing a majority of my photos not backing up initially. It would also be great to provide the option for the user to choose whether or not to allow the phone to keep backing up photos even with low battery. Overall, I am happy with the service. Yet, being able to share photos as a link would be incredibly useful and take full advantage of the apps storage capabilities. Seems a bit rudimentary trying to share photos from the app only to be restricted to a few at a time through traditional email.
Developer Response 12/09/2021
This is very helpful feedback, please submit any issues you see like this to https://www.asurion.com/appsupport/ so we can assist- thank you!
Regret putting my photos on here
04/17/2025

Kelly11t
Was so excited to have this included with being an AT&T customer. Unfortunately I regret using it. A big chunk of my photos are now saved in this app and only this app and no longer on my phone. I appreciate my photos automatically uploading to the app when it’s open but I hate that I can’t search for people’s faces to find photos faster. Instead I have to try and remember the date a photo was taken and scroll through the thousands of photos. Another thing is that every time I open the app, it’s so glitchy and most of the time when I find the photo I’m looking for, it’s blurry and doesn’t load fully for me to save it to my phone to send to whoever or post. It’s just frustrating. If they fix the bugs and search part I can see it being great but so far, 6 months later, nothing has been done. The family and friends portion has been saying “come back soon” the entire time
Regret putting my photos on here
04/17/2025

Kelly11t

Was so excited to have this included with being an AT&T customer. Unfortunately I regret using it. A big chunk of my photos are now saved in this app and only this app and no longer on my phone. I appreciate my photos automatically uploading to the app when it’s open but I hate that I can’t search for people’s faces to find photos faster. Instead I have to try and remember the date a photo was taken and scroll through the thousands of photos. Another thing is that every time I open the app, it’s so glitchy and most of the time when I find the photo I’m looking for, it’s blurry and doesn’t load fully for me to save it to my phone to send to whoever or post. It’s just frustrating. If they fix the bugs and search part I can see it being great but so far, 6 months later, nothing has been done. The family and friends portion has been saying “come back soon” the entire time
Deleted pics from cloud when deleted from my phone
08/03/2021

Cloak&dagger
I uploaded around 3000 pics into a handful of new albums on the app and then deleted them from my iPhone’s photo app to free up some space on my phone. When I went back to upload more all 3000 were deleted from the cloud too. Can somebody explain to me the logic behind a photo cloud app, a service whose whole reason for existing is supposed to be as a standalone storage option, deleting your content? If Asurion wants to improve the app then 1. Ditch the requirement to auto backup. I pay for iCloud for a reason, I’m good. 2. Allow us to upload our pics to your service and then delete them from our phone’s storage so we can actually free up space instead of mirroring the device. I’m deleting the app and going to find another option because frankly this is just a very basic backup and I’m not even sure it’s actually backing up since it’s so eager to delete my content.

Developer Response
C&D we appreciate your responses and providing this feedback. The app should not be erasing content, we apologize, Please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you.
Deleted pics from cloud when deleted from my phone
08/03/2021

Cloak&dagger

I uploaded around 3000 pics into a handful of new albums on the app and then deleted them from my iPhone’s photo app to free up some space on my phone. When I went back to upload more all 3000 were deleted from the cloud too. Can somebody explain to me the logic behind a photo cloud app, a service whose whole reason for existing is supposed to be as a standalone storage option, deleting your content? If Asurion wants to improve the app then 1. Ditch the requirement to auto backup. I pay for iCloud for a reason, I’m good. 2. Allow us to upload our pics to your service and then delete them from our phone’s storage so we can actually free up space instead of mirroring the device. I’m deleting the app and going to find another option because frankly this is just a very basic backup and I’m not even sure it’s actually backing up since it’s so eager to delete my content.
Developer Response 08/06/2021
C&D we appreciate your responses and providing this feedback. The app should not be erasing content, we apologize, Please message us at https://www.asurion.com/appsupport/ for assistance with this issue if it has not been resolved. Thank you.
Updated review
10/02/2021

Renllaw
My app had begun limiting my unlimited photo backup. I called tech support but they said they had no idea how to fix it. I then found an email feedback section under settings in the app and emailed the problem to that email. They promptly responded and were able to fix the problem. I’m also sharing the solution as this is sort of a hard root cause to find if user doesn’t realize the nature of the bug. At some point after app updated, it changed my phone number in the app to another number thus, when tech support asked for my number I shared both #’s I found. They fixed the bad number in my account, I deleted app, restored and logged in and it was fixed.
Updated review
10/02/2021

Renllaw

My app had begun limiting my unlimited photo backup. I called tech support but they said they had no idea how to fix it. I then found an email feedback section under settings in the app and emailed the problem to that email. They promptly responded and were able to fix the problem. I’m also sharing the solution as this is sort of a hard root cause to find if user doesn’t realize the nature of the bug. At some point after app updated, it changed my phone number in the app to another number thus, when tech support asked for my number I shared both #’s I found. They fixed the bad number in my account, I deleted app, restored and logged in and it was fixed.

Important Update: AT&T Photo Storage will be discontinued on October 20, 2025. Please visit https://www.asurion.com/att/photos25 for more information.

Version 1.6.91

10/20/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics