Amazon Relay helps truck drivers haul Amazon loads efficiently by guiding them on where to go, when to get there, and provides gate information for faster gate entry.
Drivers invited by their carriers get added benefits, such as visibility to executed loads (Load History), ability to report delays and disruptions through the app, and recently launched, free, commercial navigation which will direct you to the Amazon truck entrance instead of the front door.
Features for drivers invited by their carrier include:
* Free commercial navigation will route you on the best truck-friendly route
* Notifications when a load is ready for pick up, load is cancelled, and when a load is added to your schedule
* Load History to view the last two weeks of loads you’ve hauled for Amazon
* Report a delay or disruption through the app, to your dispatcher and Amazon
* Image Proof of Delivery and Bills of Lading
Bug fixes and app improvements
Ratings and Reviews
They have a near perfect check in and out process. Its very rare if I am not checked in, dropped the trailer, and checked out within 15 minutes. It’s the exact same picking one up. They scan the load id barcode on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly.
Where they do have room to improve is on the majority of the loads mileage pay. But if you are watching good ones pop up on the fresh and you have to be quick lol
New update is bad
This app used to be goo, but they changed the entirety of how to update loads in it. Now my drivers get to gate and it still says “APPROACHING GATE” and won’t let them check-in. The swipe option at least worked, now they sometimes have to wait till they’re past the gate and gate employees are getting annoyed. This new app update is actually causing delays on its own. The guard shacks had to have driver go forward and then come backward multiple times just to get the app to go into saying the driver was there. CHANGE BACK TO SWIPE, AT LEAST IT ACTUALLY WORKED!!!
UPDATE: It’s even worse than I thought. It tends to update the departure time before it adds trailer info so it spawns an email to dispatch each time saying trailer left without trailer ID. Literally EVERY time. Also on LTL runs (single VRID with multiple stops) it fails to update the departure time entirely. Our dispatch had to update the times manually and it messed up their performance. FIX THESE PROBLEMS!!!
Update is horrible
Before the latest update the Relay app was everything it should be. However, now it has been updated with bubble letters and complete sentences to relay information such as an empty trailer. For example, previously it said “Empty” for an empty trailer, now it saids “Your picking up an empty trailer and picking up a loaded trailer”, which is totally overkill and ridiculous to a professional driver. The previous version showed all information on one screen that driver and guard shack needed, now you must navigate 3 screens that each have foldout or drop down menus to see the same information. Many drivers are trying to review this information to plan a stop while driving, and it is completely unsafe the way they must navigate the app now. The update is confusing, inefficient and was needless as the old version was very sufficient and practical for a professional driver.
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- AMZN Mobile LLC
- 218.1 MB
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Bengali, Czech, French, German, Hindi, Hungarian, Italian, Japanese, Kannada, Latvian, Lithuanian, Malayalam, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Tamil, Telugu, Ukrainian
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Amazon Mobile LLC, 2017