The Official MTA App

Name: The Official MTA App
Rating: 4.5 (10692 reviews)
Author: Metropolitan Transportation Authority

MTA’s Official All-in-One App

Only for iPhone

Free

11K Ratings
Ages

4+
Years
Category

Travel
Developer

Metropolitan Transportation Authority
Language

EN
+ 1 More
Size

74.5
MB

iPhone

The official all-in-one app for MTA’s subways, buses, and commuter railroads (Long Island Rail Road and Metro-North). • A map-based interface that simplifies trip planning and makes getting around a breeze. • Reliable real-time information from the MTA, with a new Status tab to quickly see on any service issues. • Wondering where your bus is? Track it on the map in real-time and never miss a ride again. • Easily save your frequently used lines, stops, and stations, and access them quickly for a hassle-free commute. • Stay informed of any trip changes with optional alerts that notify you of delays or disruptions. • Enjoy personalized smart alerts that learn your preferred trips and proactively check for service changes before you leave. • Check live departures and service status across the MTA network right from your home screen with interactive widgets. The MTA app is built for our riders, with our riders. We update the app regularly based on your feedback.

Ratings & Reviews

4.5

out of 5

11K Ratings

Looks nice, but old app was much easier and more reliable/accurate
04/06/2024

asnow1190
The layout of this new app is far busier and requires more taps to get the same information as the old app/web platform. For a tourist not in a hurry, that information can be useful, but for a native NYer who needs to get someplace now, fumbling through an app to find the same information can mean missing a train, bus, or transfer.However, the worst part is that estimated arrival times are more often than not, completely wrong. Trains and buses in the app that don’t exist, arrival times being 3-5 minutes off, and travel times between stops completely incorrect (too long or too short). Cross checking with the train arrival signs in stations or at bus stops and checking the web app show me that this app is the issue and somehow is working off different algorithms or data sets to estimate timing. The web app has become quite good and overwhelmingly is the most reliable for arrival times.I’ve resorted to using the web app, because while not perfect, it’s by comparison 5 stars over this. I look forward to some fast updates to fix, at the very least, the missing and incorrect arrival times.

Developer Response
Thank you for your comments. Your feedback is important to us as we continue to improve the product in future releases.
Looks nice, but old app was much easier and more reliable/accurate
04/06/2024

asnow1190

The layout of this new app is far busier and requires more taps to get the same information as the old app/web platform. For a tourist not in a hurry, that information can be useful, but for a native NYer who needs to get someplace now, fumbling through an app to find the same information can mean missing a train, bus, or transfer.However, the worst part is that estimated arrival times are more often than not, completely wrong. Trains and buses in the app that don’t exist, arrival times being 3-5 minutes off, and travel times between stops completely incorrect (too long or too short). Cross checking with the train arrival signs in stations or at bus stops and checking the web app show me that this app is the issue and somehow is working off different algorithms or data sets to estimate timing. The web app has become quite good and overwhelmingly is the most reliable for arrival times.I’ve resorted to using the web app, because while not perfect, it’s by comparison 5 stars over this. I look forward to some fast updates to fix, at the very least, the missing and incorrect arrival times.
Developer Response 04/18/2024
Thank you for your comments. Your feedback is important to us as we continue to improve the product in future releases.
If it ain’t broke…
04/06/2024

Nelluv
Why would you completely change the app? I used to be able to open the app, click on the subway line I needed, scroll down and see when the train was coming. Now there are so many added steps. I have to keep switching to my favorites tab instead of my favorite lines just being there when I open the app, click past a service change alert page and change the direction I need to see EVERYtime. Then I have to push the stop times up to fill the screen because for some reason they added a huge unnecessary map on the subway page. Also the train times are gone. It used to say the scheduled time a train was coming as well as how many minutes away it was. Now it just says how many minutes. We have limited time when trying to catch a train. I just need to open it, make 1 or 2 clicks and see when the train is coming. I used to be able to do that. This new app takes too much to navigate. The whole user interface is just unnecessarily clunky and not user friendly. Simple is always better. I never used the bus part of the app for this same reason and always chose to use the web browser. Now you’ve ruined the subway part. The only positive is that it now supports dark mode. I wish I’d never updated. Please change it back.

Developer Response
Thank you for your feedback. We just updated the app so that you can now set your preferred default tab. Go to More > Tab Settings to set which tab displays when you come back to the app later. The app now also remembers where you were within the Explore and Status tabs. We appreciate your patience as we continue to make updates to the app.
If it ain’t broke…
04/06/2024

Nelluv

Why would you completely change the app? I used to be able to open the app, click on the subway line I needed, scroll down and see when the train was coming. Now there are so many added steps. I have to keep switching to my favorites tab instead of my favorite lines just being there when I open the app, click past a service change alert page and change the direction I need to see EVERYtime. Then I have to push the stop times up to fill the screen because for some reason they added a huge unnecessary map on the subway page. Also the train times are gone. It used to say the scheduled time a train was coming as well as how many minutes away it was. Now it just says how many minutes. We have limited time when trying to catch a train. I just need to open it, make 1 or 2 clicks and see when the train is coming. I used to be able to do that. This new app takes too much to navigate. The whole user interface is just unnecessarily clunky and not user friendly. Simple is always better. I never used the bus part of the app for this same reason and always chose to use the web browser. Now you’ve ruined the subway part. The only positive is that it now supports dark mode. I wish I’d never updated. Please change it back.
Developer Response 04/18/2024
Thank you for your feedback. We just updated the app so that you can now set your preferred default tab. Go to More > Tab Settings to set which tab displays when you come back to the app later. The app now also remembers where you were within the Explore and Status tabs. We appreciate your patience as we continue to make updates to the app.
Inaccurate and difficult to navigate
06/30/2024

RicePaddy17
I agree with asnow1190. I know that developing an app takes a lot of work, but the old app was much easier to navigate, clearly laid out, and the arrival times were much more accurate- I’ve missed trains because of this new app. It is extremely difficult to find what should be standard information: for example, searches don’t always yield results (this could be due to needing the station written in a specific way instead of common names) and separate transit systems are visually lumped together at hub stations.While the new app looks nice aesthetically, it’s visually crowded and it’s difficult to parse out any detail. This feedback is not about getting used to a new app. As much as I use it, I should be a pro at it by now- the fact that I’m not speaks to the lack of user-friendliness. Perhaps the app developers can take a look at the old app and integrate what worked into this app.
Inaccurate and difficult to navigate
06/30/2024

RicePaddy17

I agree with asnow1190. I know that developing an app takes a lot of work, but the old app was much easier to navigate, clearly laid out, and the arrival times were much more accurate- I’ve missed trains because of this new app. It is extremely difficult to find what should be standard information: for example, searches don’t always yield results (this could be due to needing the station written in a specific way instead of common names) and separate transit systems are visually lumped together at hub stations.While the new app looks nice aesthetically, it’s visually crowded and it’s difficult to parse out any detail. This feedback is not about getting used to a new app. As much as I use it, I should be a pro at it by now- the fact that I’m not speaks to the lack of user-friendliness. Perhaps the app developers can take a look at the old app and integrate what worked into this app.
Yikes…
04/01/2024

Cardboarddude
Last app version was 2 out of 5 stars, this is worse. Love the colors, the sleek look, the longer arrivals/departures lists, and that’s about it. It has the layout and feel of trying to replace Google maps, and honey…why? This is an MTA app, not a tourist brochure map. The direction planing is ridiculous, the maps only show a single selected subway line (not to mention it mixes buses and subways on one map), the default ordering of subways stops is downtown at the top and uptown on the bottom (what!??), instead of a nice small grid of subway lines it’s a long list and no longer brings subway lines that have service updates to the top of the section, several times a train that wasn’t on the arrival list arrived out of nowhere, if there’s no network connection a red box will persist across screens blocking buttons on the bottom, I should be able to see subway stops and transfers without a network connection using the latest cached service updates, there are no customization settings for what or how information is displayed….I could go on. What feedback did they use to make this app because of this is the result….yikes….

Developer Response
Thank you for your feedback. We know this is a big change, and we appreciate your patience as we continue to make updates and improvements to the app based on user comments.
Yikes…
04/01/2024

Cardboarddude

Last app version was 2 out of 5 stars, this is worse. Love the colors, the sleek look, the longer arrivals/departures lists, and that’s about it. It has the layout and feel of trying to replace Google maps, and honey…why? This is an MTA app, not a tourist brochure map. The direction planing is ridiculous, the maps only show a single selected subway line (not to mention it mixes buses and subways on one map), the default ordering of subways stops is downtown at the top and uptown on the bottom (what!??), instead of a nice small grid of subway lines it’s a long list and no longer brings subway lines that have service updates to the top of the section, several times a train that wasn’t on the arrival list arrived out of nowhere, if there’s no network connection a red box will persist across screens blocking buttons on the bottom, I should be able to see subway stops and transfers without a network connection using the latest cached service updates, there are no customization settings for what or how information is displayed….I could go on. What feedback did they use to make this app because of this is the result….yikes….
Developer Response 04/18/2024
Thank you for your feedback. We know this is a big change, and we appreciate your patience as we continue to make updates and improvements to the app based on user comments.

This update includes a small bug fix. Thank you for riding with us.

Version 3.24.1

12/12/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Dark Interface

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The Official MTA App

MTA’s Official All-in-One App

Ratings & Reviews

What’s New

Version 3.24.1

App Privacy

Data Linked to You

Accessibility

Supported Features

VoiceOver

Larger Text

Dark Interface

Information

More by Metropolitan Transportation Authority

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