I started a new job that makes commuting by the light rail a perfect option for me so I downloaded RTD Mobile Ticketing to buy some tickets in advance. However, I can’t buy tickets in advance because RTD is free today for New Years Day so when I click buy tickets a notification comes up saying today is free and it won’t let me purchase tickets, even for future use when I go through My Wallet. This is a horrible programming oversight. Seems like this app has a lot of glitches to work through to be reliable. It’s frustrating that RTD can be hard enough to use and rely on for commuting and then there are extra barriers like the glitches in this app that discourage using public transit. For such a progress city and a state that cares about our environment it’s sad that we don’t have the leading, most cutting edge public transit. Come on RTD, get your head in the game and be an industry leader!

Wow. This app is so poorly designed and half baked – Denver should be ashamed of itself. Apple Pay doesn’t work in this app. Keychain isn’t integrated to help you login, and the app constantly logs you out, which is extremely frustrating when you’re standing there trying to buy a ticket only to find out you’re logged out, once again. Even more infuriating is that RTD has refused to allow you to load your passes into Apple Wallet, so you’re forced to use the app – you know, the app that constantly logs you out, but doesn’t utilize keychain to help you log back in. Everything, including schedules and fare information, just directs you out of the app and into Safari. This app is so half-baked and poorly designed – what a joke. Get it together, RTD. It’s late 2022. Riding a scooter is a far more technologically advanced experience than catching public transportation in a major metropolitan area of 3 million people. Be better.

My ride Card system was GREAT! But rtd dropped It - mostly because their website was/still is problematic. I reported specific problems often. But NOTHING was ever improved. I think RTD workers just got tired of the phone calls - mine were numerous. I have VERY LITTLE HOPE for a new MyRide system. UX expert viewing your system for YEARS. Bad grades, RTD. Shameful for high-tech Denver!Glad I read the other review - not connected to Apple Wallet? That’s crazy. Talked to customer Service in Union Station about MyRide returning. Basically they lied to me about it. Said I could add funds in app. BUT this is just mobile ticket for every ride. Fuhgeddaboutit.

It would be so much easier to use my phone with RTD if Apple Wallet’s Transit Card feature was supported, similar to Chicago’s Ventra and the Bay’s Clipper card. It’s extremely common for my phone’s battery to die before I get home, a scenario that would leave me stranded if I didn’t have the physical MyRide card. Apple Wallet can store these transit cards in a specialized way that allows the phone to be scanned even after the battery has died. This would be an extremely helpful addition to the app that would make it far, far, far more usable. Please consider it!