This app does perform the basic functions of my single head split unit, but it leaves a lot to be desired. 1. Authentication - please add support for FaceID for easier login or at least stop signing me out so frequently2. Home automation - please add support for home automation integrations like Alexa, SmartThings, Google, etc3. Grammar - several screens have messages written with very poor English grammar4. Temperature control input - I find the circle temperature input hard to use, my finger is always covering the number and it can be hard to make single increments5. I also have an account for Carrier Infinity and I was disappointed that I had to create a separate account to use this app. But I’ll get over this one if you add FaceID :)

I had my split system installed during the pandemic last August. I paid extra for the Wi-Fi because I’m frequently away from home and come home late. The Carrier authorized installer put the app on my iPhone, showed me how it works but I never used it in 2020 due to pandemic and always home. This year (2021) split units all show offline. Called installer, told call Carrier for WiFi. First 2 calls on hold for an hour and get disconnected. 3rd time I get connected to technical assistance after 40 min. She takes all my info and says this needs to be escalated, we will get back to you. Next day I get email to call installer. Awful service. I realize I’m on my own. I started thinking about it and what changed since last year. I have three split systems, so it seems unlikely all three would fail within less than a year. I got a new iPhone and a new Comcast Xfinity router. Long story short, it’s the Comcast Xfinity router that will not allow the Carrier units to stay connected to WiFi. I connected a Netgear router to my Xfinity provided router. Connected split system to Netgear router and system has been working for over a week as it should. I even disconnected power from router to confirm it still works and it does. I hope this helps others because I was very frustrated over the last month.

Horrible. You just deleted my text in the feedback window when I entered my email address below and clicked the screenshot button. Which incidentally I can’t even see my email address because I use my iPhone in dark mode. And now it is telling me email format is wrong but I can’t see the darn text to see what is wrong. So I ended up just deleting the email. Gosh I hate this app!!! Other things I can’t see also because of dark mode. Also when daylight savings time happens it screws up all the times in schedules which is really frustrating because it woke me up bc my room got too hot too early. Which is a problem with the product itself also, not just the app, as the heater just keeps getting hotter. It’s set to 62 but has gotten my room as hot as 79 because it just keeps going. And it keeps failing to submit this feedback, even after I started fresh and tried not even entering any email. So I had to give up and submit it in the App Store. So frustrating.

Just had to say thank you to the devs and carrier for updating this app to 2.0. The UI is SO much better. There is increased functionality, for example I can now “boost” mode from my phone, that was not there before. I also love the added functionality of the specific positioning angles (BOTH up/down and left/right!). If you didn’t like your experience with the previous version I would definitely give this app a try again, I think carrier and the devs put in some quality work into their update and I’m thankful because I can be even lazier and not have to get the remote for my split system. I hope they get more nice reviews for this update they deserve it.