The General® Mobile Insurance App is engineered with the latest mobile technology to help you manage your policy anytime, anywhere. This app is replacing the previous version with new and improved features sure to make your life easier.
• Simple Sign In - So many options! Try touch sign-in, email address, policy number, Facebook, or Google!
• Instant ID Cards - Enjoy the convenience of digital insurance Policy ID cards. For quick view of ID Cards, turn your device to landscape mode from any screen in the app to quickly display your ID cards.
• Easy Claims - Start a new claim or see current claims with this new feature. Take photos, provide details, and submit your claim.
• More Ways to Pay - Use multiple, split, and scheduled payment options – with helpful alerts and a new way to pay in cash.
• Quick Quotes - Location services and pre-filled forms make getting insurance quotes from The General easier than ever.
End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Nothing to see here. Just simple bug fixes.
Ratings and Reviews
Should show you all your perks to your insurance. I once needed pop a lock and another day I needed a tow and before I had Geico but I switch because I was on someone else insurance. But had to ask a favor from someone else because it was to hard to find out whether I had it and when o called it was asking for too much information and I couldn’t get to someone. So the app should be more convenient so I don’t have to call at all.
Developer Response ,
I would like to research your issue with Roadside Assistance. Can you provide your policy number, state, and email address? Please note that policy documents are available on the App. They are located in the Policy Details area of the App.
I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” .
it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated.
I would please like to one day to access this app for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion.
In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website.
Thank you to anyone who’s read this for your time and consideration.
Developer Response ,
Unfortunately in order to update your MyPolicy profile you will have to login at www.thegeneral.com/Mypolicy. If you are unable to update your profile please send us an email with your policy number, and email address to firstname.lastname@example.org so that we can research your issue. Thank you.
I pay my insurance monthly, I pay my insurance early every month yet I receive a Notice of Cancellation every month, that Notice of Cancellation pops up on the app, through a text and email. Since I receive that notice all the time when I am not past due, EVER I am sure I will cancel when I’m at the end of my commitment with The General. When you call customer service, they say legally they have to send that which is untrue because The General is the only insurance I’ve had that sends that notice and no one I’ve talked to about this receives such a notice. It’s stressful to think somehow you payment did not go through or something has happened that you keep getting those and I’ve never been in an accident or anything. In addition, it’s horrible for our environment to waste so much paper with those notices. The General needs to update their system and their employees from giving false information.
Developer Response ,
I'm sorry to hear your frustration with the notice you've received. We are required by law to send this notice a certain amount of days before a policy lapses (if a payment hasn't already been received or scheduled). The notice isn't meant to be rude or intimidating and apologize that it comes off that way.
- Permanent General Assurance Corporation
- 91.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 The General Automobile Insurance Services, Inc.
With Family Sharing set up, up to six family members can use this app.