Total Triage

Name: Total Triage
Rating: 2.7 (10 reviews)
Author: CareXM, LLC

Medical

Free

10 Ratings
Ages

4+
Years
Category

Medical
Developer

CareXM, LLC
Language

EN
English
Size

22.8
MB

Total Triage by CareXM is the heart of a secure, online patient care coordination platform that helps healthcare teams collaborate and streamline tasks tied to patient care and communication for remote, home-based care. Features: Intelligent Call routing Call Tracking and Reporting Geo-mapping and status updates by clinician Cal recording Custom Call Codes HIPAA compliant secure messaging Call analytics Staff mobile number masking Access to real-time patient data Streamline operations through work-life balance tools About Total Triage by CareXM App Total Triage by CareXM is a smartphone app for in-home healthcare staff that uses CareXM’s intelligent call routing platform to automatically connect incoming patient calls to caregivers who are available to help instead of interrupting those who are already helping other patients. Staff can select from a variety of availability states as well as schedule future on-call states. Total Triage by CareXM also features built-in HIPAA-compliant secure messaging and real-time staff location mapping for more efficient care visit coordination. Total Triage by CareXM improved the patient and caregiver experience using intelligent call routing to help overworked in-home care providers focus on caring for the patient in front of them, without being interrupted by other incoming calls. Calls are instead routed to available team members, on-call staff, or even third-party triage or answering services, providing relief during peak times, improving staffing efficiency, and reducing team burnout, all while improving patient outcomes. Visit www.carexm.com to learn more. NOTE: This application is to be used to help monitor patient conditions but does not provide direct diagnoses or medical opinions. You should always consult a licensed medical professional before making any medical decisions.

Ratings & Reviews

2.7

out of 5

10 Ratings

Not the best
08/25/2025

Karen123abc
I am required to use this for work. We just switched from another one. The absolute worst problem with this one is you cannot change the notification sound. What good is an app that is supposed to wake me up if a patient needs something if all it does is one tiny “ding”?Also, there really needs to be the capability to reply to the alerts. Only options are “accept”, “defer” and “pending”.
Not the best
08/25/2025

Karen123abc

I am required to use this for work. We just switched from another one. The absolute worst problem with this one is you cannot change the notification sound. What good is an app that is supposed to wake me up if a patient needs something if all it does is one tiny “ding”?Also, there really needs to be the capability to reply to the alerts. Only options are “accept”, “defer” and “pending”.
Needs further ability
10/02/2023

mikemoooooooo
The app needs the ability to purge or at least archive messages.
Needs further ability
10/02/2023

mikemoooooooo

The app needs the ability to purge or at least archive messages.
HORRIBLE
06/02/2025

VarnerVal
I am required to frequently delete and install app again because it frequently freezes. NO option to adjust volume or alert tone and current alert tone is hardly audible when awake and holding phone. Can never be heard when sleeping. Great concept but needs improvement due to above statements. If alerts caused phone vibrating or ability to be used with smartwatches this would help with notifications.
HORRIBLE
06/02/2025

VarnerVal

I am required to frequently delete and install app again because it frequently freezes. NO option to adjust volume or alert tone and current alert tone is hardly audible when awake and holding phone. Can never be heard when sleeping. Great concept but needs improvement due to above statements. If alerts caused phone vibrating or ability to be used with smartwatches this would help with notifications.
Awful
10/08/2025

calebt174
Terrible healthcare app. My company switched to it recently and has been nothing but problems. Constantly getting logged out by the system while oncall and the staff incessantly calls EVERYONE in your agency to get ahold of you even though the issue is from their end.
Awful
10/08/2025

calebt174

Terrible healthcare app. My company switched to it recently and has been nothing but problems. Constantly getting logged out by the system while oncall and the staff incessantly calls EVERYONE in your agency to get ahold of you even though the issue is from their end.