Alamo - Car Rental

Name: Alamo - Car Rental
Rating: 4.9 (22650 reviews)
Author: EAN Services, LLC

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Only for iPhone

Free · Designed for iPhone

23K Ratings
Ages

4+
Years
Category

Travel
Developer

EAN Services, LLC
Language

EN
+ 3 More
Size

61.5
MB

iPhone

Drive Happy® with Alamo Rent A Car Drive Happy with the new Alamo Rent A Car app. Create a reservation in a flash, easily view or modify upcoming reservations, get directions to your rental location, and use Accelerated Check-in to sprint through the pickup process. Stay signed into your Alamo Insiders® account to make reservations quickly and save 5% off our already low base rates.* App features include: Make a reservation Find rental locations near you or your destination, narrow your search with vehicle filters, and save rental details to quickly reference them later. Access all your rentals in one place Easily view the details of your rentals to reference pick-up or drop-off times, your current rental car information, directions back to your rental branch, the closest gas stations and more. Activate Accelerated Check-In Add a few details before pickup like your driver's license information and date of birth and we will be ready when you arrive. You'll be on the road and on vacation before you know it! Get help when you need it Find easy access to our most Frequently Asked Questions, contact our 24/7 customer support, or look up your location's rental policies to get the help you need to get you back on the road. We're there when you need us. And now we're making it easy to experience the benefits of Alamo from your mobile device. By clicking on ""Install"", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Alamo Rent A Car or its third party providers. *On Pay Later retail rates in the United States, Canada, Mexico, Latin America and the Caribbean. Discount applies only to the base rate charge (time and mileage) and does not apply to applicable taxes, fees, surcharges, refueling, drop-off, delivery, youthful driver, additional driver, pick up, or one way charges or any optional product or service (such as optional damage waiver of $50 or less per day), which are the responsibility of the Renter.

Ratings & Reviews

4.9

out of 5

23K Ratings

I love this company
11/30/2022

Devin11B
Had a bad experience with another company and considering the crazy prices that place charged. I was very have to find a more affordable option that has a streamlined service. Repeat customer. App makes it easy to cancel existing reservations in order to take advantage of specials. I canceled my existing reservations and got the last chance alert for Winter Special. Re-booked and saved a considerable amount. 👍👍👍
I love this company
11/30/2022

Devin11B

Had a bad experience with another company and considering the crazy prices that place charged. I was very have to find a more affordable option that has a streamlined service. Repeat customer. App makes it easy to cancel existing reservations in order to take advantage of specials. I canceled my existing reservations and got the last chance alert for Winter Special. Re-booked and saved a considerable amount. 👍👍👍
Worst Customer Service
01/29/2023

VondaDF
I have had two horrible experiences using Alamo in the Montgomery, Alabama airport. The first time I had reserved and pre-paid for a SUV, and when I arrived 30 minutes late they had given the SUV to someone else. They did not attempt to contact me but simply gave the last one away, and told me well you were late. They made no apologies or attempted to find me another rental. The second experience was when I had reserved a SUV but when I arrived they had no cars available. The agent said I could wait until someone returned a car but had no idea when that would be. It was 8:30 am and they were hoping one would come in around lunch. The agent, manager and a customer service agent at their call center were rude and offered no help. NOT CONCERNED ABOUT PROVIDING CUSTOMER SERVICE!
Worst Customer Service
01/29/2023

VondaDF

I have had two horrible experiences using Alamo in the Montgomery, Alabama airport. The first time I had reserved and pre-paid for a SUV, and when I arrived 30 minutes late they had given the SUV to someone else. They did not attempt to contact me but simply gave the last one away, and told me well you were late. They made no apologies or attempted to find me another rental. The second experience was when I had reserved a SUV but when I arrived they had no cars available. The agent said I could wait until someone returned a car but had no idea when that would be. It was 8:30 am and they were hoping one would come in around lunch. The agent, manager and a customer service agent at their call center were rude and offered no help. NOT CONCERNED ABOUT PROVIDING CUSTOMER SERVICE!
Believe the negative reviews!
05/20/2021

Handyandy,jr
App is horrible! Logged in with credentials I've had for years, app immediately recognized me and put up my name. Then screen dimmed and stupid circle went round and round and round and and never got anywhere. Couldn't even log out so just closed the app and tried again. Same deal second time. You've got to be kidding! Closed app again and just to be sure restarted my iPad. Surprise, surprise, my entire desk top had been totally rearranged! Thanks guy! Spent 15 minutes putting everything back where it belongs and deleted the app. Been renting from Alamo for at least 20 years but will never fall for their app again! Lot easier to rent their cars through the Costco app. That one at least works!
Believe the negative reviews!
05/20/2021

Handyandy,jr

App is horrible! Logged in with credentials I've had for years, app immediately recognized me and put up my name. Then screen dimmed and stupid circle went round and round and round and and never got anywhere. Couldn't even log out so just closed the app and tried again. Same deal second time. You've got to be kidding! Closed app again and just to be sure restarted my iPad. Surprise, surprise, my entire desk top had been totally rearranged! Thanks guy! Spent 15 minutes putting everything back where it belongs and deleted the app. Been renting from Alamo for at least 20 years but will never fall for their app again! Lot easier to rent their cars through the Costco app. That one at least works!
Sends me to the website. What’s the use?
12/21/2018

Zoombba
The whole point of using the app is to make things fast and easy. I wanted to check in for my rental. But the app does not allow me to check in within the app and instead sends me to browser web page to do it. The browser then requires me to input all of my information manually even though I logged into the app using my Alamo account which already has my info. After entering my info manually, I was able to check in using the browser and then went back to the app where I had to re-enter my reservation number. After finding my reservation on the app, it doesn’t save it under my reservations so I have to do it manually each time. Very poorly written app.

Developer Response
Hi Zoombba - In the latest update, Version 1.1.1, we've added the ability to Check-In on the app. Thank you for the feedback! Mandy
Sends me to the website. What’s the use?
12/21/2018

Zoombba

The whole point of using the app is to make things fast and easy. I wanted to check in for my rental. But the app does not allow me to check in within the app and instead sends me to browser web page to do it. The browser then requires me to input all of my information manually even though I logged into the app using my Alamo account which already has my info. After entering my info manually, I was able to check in using the browser and then went back to the app where I had to re-enter my reservation number. After finding my reservation on the app, it doesn’t save it under my reservations so I have to do it manually each time. Very poorly written app.
Developer Response 03/13/2019
Hi Zoombba - In the latest update, Version 1.1.1, we've added the ability to Check-In on the app. Thank you for the feedback! Mandy

Thank you for using the Alamo Car Rental app! We update the app regularly so that you can get the most from your car rental experience. Here's what we did for Alamo Car Rental version 7.14: • Fixed bugs, improved the UI, and did some general cleaning up under the hood.

Version 7.14.0

Jan 7

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics