This isn’t a particularly useful app.. it’s literally just a link to open the landing page on your browser.. I’m not really sure why it exists to be honest..? With that being said, I’m rating 3 stars because I love the actual UCH doctor chat service it’s self and have used doctor chat on a couple of occasions with fabulous results. Each time I have had the pleasure of seeing very kind, thorough and knowledgeable providers and gotten my issue resolved in an unbeatable time. Just wish the app actually had the expected substance and functionality.

I have been loving telehealth/telemedicine. I am socially awkward and anxious so it’s a blessing to connect with doctors from home. I have tried so many doctor apps over the years such as PlushCare, Dr on Demand, HealthTap, MDLive, TelaDoc, 98point6 and LiveHealth online. UHC doctor chat stands out because it’s a text based visit. It’s what I loved about 98point6 before they revamped or something. One of the problems with UHC is that it starts from an app then takes you over to internet browser (Safari for me). I highly advise you use the desktop for best experience. It’s easier to navigate on a desktop so now I open the website from there. However, the doctor sometimes needs to do a quick video call so I have to go back into my phone since my desktop doesn’t have a camera. The problem with switching over to safari is that we don’t get notified when the doctor writes a message. I do get notifications/alerts on desktop though. There are some drawbacks/negatives with this app but I love how quickly I connect to a doctor compared to my last insurance that used LiveHealth Online. MDLive was even worse (at least for my state it was). This is my first time with United Healthcare and I am happy I made the switch. I know the app has its inconveniences but the positives for me outweighs the troubles. The positives: (1) connect to doctor quickly. (2) text based consultation. (3) refilled my scripts.

1. If it’s only for a small number of states list them up front in the App Store description.2. After downloading it showed me a support chat but said support is offline.3. You have to make a totally separate account with separate credentials from the rest of UHC (dumb, and bad for security).4. You don’t find out your state isn’t supported until after you download and make a new account.

I have been having trouble with my lungs do to my asthma for months now. I like many other fear going in and getting infected like the millions of people in the US today! So when I saw this pop up in my newsfeed I was hesitant at first thinking yea right. Boy was I wrong took me less than 5 min to sign up, and less than 25min having a diagnosis and a solution! I’m not kidding it was faster than goin in.