I am loving my local Giant pharmacy and the app. The level of customer service is WELL ABOVE multiple chain stores. They care about you, your health, your experience and it shows rather you call in to ask questions or talk to the staff face to face. When I seen the App on a sign at the pharmacy- the staff even took the time to walk me through the app and showed me how I could quickly and easily transfer my scripts from other locations. I inquired about vaccination and they step aside and answered every question. I am a cancer patient and get so nervous with so many medications and for the first time in several years - since i switched to this app and this giant pharmacy I actually feel safe knowing these people treat me as their patient and will help protect my wellbeing! The app is user friendly and could easily be used by even those without computer experience- thank you Giant!!

This app has been very helpful over the years with getting my refills of my medications. The one thing that would make things much easier is to have a section where prescriptions could go in the history area if the prescription has expired or has no refills left. Having chronic illnesses and being on multiple medications I have to do quite a bit of scrolling and detective work to request refills since everything is in my history for the year. Even medications that the doctor has taken me off of. It would also be helpful if the patient could move them into this location. It would also be helpful if the patient could leave notes about the medication since there seems to be a lot of back orders of numerous medications. That way we can put down any side effects or issues with a certain manufacturer. Not all generics are created equal!! Please reach out to me if you would like to further discuss these changes I’m talking about. I’d be more than happy to test a beta version.

This is my first time ever using a Giant pharmacy for my prescriptions, instead of using your typical “chain pharmacy store”. Ex: Walgreens, CVS, Rite Aid. I was hesitate at first, but my first time ever walking in it was 10 min to closing since my doc visit went late. I felt horrible as it was, my new insurance at the time was giving them a hard time but the pharmacist took her time and was so kind and caring making sure I had everything I needed to go home with. Ever since I have been going here, now over a year. I would have never had that treatment anywhere else!!!

Update on 25Jul2025: The most recent update from 2 days ago has crashed the App. Now it refuses to open. I deleted and redownloaded. After the splash screen, the App still crashes. I'm using an iPhone7, iOS 15.8.4, 256gb, no other Apps open. Giant should make the pharmacy accessible via an internet browser if they are not going to make an App that is functional. It pains me to write this but Giant Pharmacy developers could learn some things from Walgreens. I had Walgreens for years and while their App frequently has issues or does not work at all, at least you could log into their website and address most of your pharmacy needs. Not so with Giant Pharmacy, which when it works is the most rudimentary of applications. The in store pharmacists told me do not bother with the App, just call the store. As for the website, the Pharmacy module is useless other than providing a phone number and street address. ➡️My opinion should not reflect on the in store service which is superb.